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How do you keep your precious voicemail messages?

If you’re like me, you’ve had voicemail messages from your loved ones saved in your mobile or home phone voicemail for some time. Unfortunately, voicemail is not like a safe, and sometimes these messages are deleted. If you want to protect your preci...

VincentQ by Community Manager
  • 10471 Views
  • 8 replies
  • 5 kudos

I found this in the logs of my helix router

so i found this critical error log in the event tab: 72001004-DHCPv6 Provision - 7 Retries Attemptedit happens each and every time i attempt to port forward. please, can someone help. I can only port forward 1 thing at a time and have to factory rese...

LordRat by Initiate
  • 2 Views
  • 0 replies
  • 0 kudos

Cannot port forward using helix app

Each time I attempt to add a port forward it gives me this: We're having some troubleNo matter what I do it gives me that error message, I don't know what to do anymore, same problem persists 12 hours later. Is there something wrong with my router? E...

LordRat by Initiate
  • 73 Views
  • 0 replies
  • 0 kudos

Port Forwarding Restricting IPs

Hello, I have recently set up a port forward on my device however I would like to restrict access to all IPs that connect to it externally unless I specifically give access to connect. I do no see an option to restrict port access by IPs. Has anyone ...

lbeaule by Initiate
  • 233 Views
  • 1 replies
  • 0 kudos

Resolved! Static routes on the Helix Fi Gateway2 (Arris TG4482A)

Hi! Can static routes be set on the Helix Fi Gateway2 (an Arris TG4482A)?I have not found this on the router’s own internal web GUI, nor on the Helix Fi app. My application: I have an internal router behind the Helix Gateway, which serves up my main ...

Fin de contrat

Par 2 fois j'ai communiqué avec le service a la clientele afin que soit terminé mon contrat avec vous car j'ai déménagé a Laval dans un RPA  Si je me souviens correctement le 24 février 24 j'ai parlé parlé avec une femme du Service a la Clientèle et ...

Port forwarding using ip adress - Helix Fi

Hi, I'm trying to portforward a port to a server running linux. I know for a fact the device is connected to the internet via my helix router. However, it doesnt show up in the list of connected device on the app.  Therefore when i try to create a po...

tyrede by Initiate
  • 446 Views
  • 1 replies
  • 0 kudos

Port Fowarding Helix FI App

I have spent the better part of January 2024 trying to setup port forwarding on a handful of PC's. All are connected to the Helix Technicolor CGM4140COM either through a switch or directly via RJ45 patch cable(s). Having been a Videotron / Helix cust...

petebata by Chevalier
  • 891 Views
  • 3 replies
  • 3 kudos

Spam Filters / Inbox Error Messages

Lots of spam emails have been getting through lately, so I added some mail filters to automatically move them to the Spam folder. The filters work sometimes, but not always. Some messages go the Spam folder, while others stay in my inbox. Worse is th...

DougCG by Initiate
  • 2247 Views
  • 4 replies
  • 1 kudos

Account login

Hi, I can’t seem to remember my password for my account but it wont let me reset ny password and it wont give me any recent email on to change my password

Resolved! Changing language in Helix

Just got Helix and would like to change the default language to English  when I use the remote etc., everything is in French.

JW787 by Initiate
  • 677 Views
  • 1 replies
  • 0 kudos

Voice command channel selection

Hope videotron comes up with a fix for this annoyance. When i ask for a show EG: Grammy Awards,  but it selects a channel I don't have instead of the other 4 its on that i do have. Terrible. 

Streaming Spotify from Helix to a Yamaha RX-V4A

I have Helix TV and a Yamaha Rx-V4A receiver. The receiver has WiFi and is able to stream music from various sources such as Amazon and various radio stations that also broadcast on the Internet.What I would like to do is "forward" Spotify from the H...

JohnG by Initiate
  • 702 Views
  • 2 replies
  • 0 kudos
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