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Closed Captions Helix TV App

Why isn’t possible to change the font size and contrast (colour) of the closed captioning in the Helix TV App?In the app the closed captions are too small and too faint to be of any use.I never had this problem with the Helix TV terminal.Pourquoi n'e...

NG by Initiate
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Unlimited data plan

So ive got a plan with videotron when they first started offering mobile service which gives me unlimited data. The last few years its been a nightmare they keep trying to get me off my plan. They tell me i cant have lte or 5g cause im on an old plan...

On demand stations

HiI just switched over to Vidéotron and I cannot seem to find the same selection of on demand stations, like National Geographic for example. Do they offer the on demand for stations you subscribe to like other providers do.

Scuba by Initiate
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  • 1 replies
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Streaming Spotify from Helix to a Yamaha RX-V4A

I have Helix TV and a Yamaha Rx-V4A receiver. The receiver has WiFi and is able to stream music from various sources such as Amazon and various radio stations that also broadcast on the Internet.What I would like to do is "forward" Spotify from the H...

JohnG by Initiate
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  • 6 replies
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How to update Firestick ?

                                       : To update your Firestick, follow these steps : 1. Connect to the Internet : Ensure that your Firestick is connected to the internet, either via Wi-Fi or an Ethernet cable.2. Navigate to Settings : From the Fir...

aqib123 by Initiate
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  • 0 replies
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Helix gateway doesn't have Ipv6 address

Hello, I was told that ipv6 is supported, but seems only 6to4 works. My helix gateway doesn't have real Ipv6 address, there is Ipv6 gateway, but my device cannot get ipv6.  @Videotron can you guys please help to check? Best regards 

How do i fix firestick freezing issue ?

If your Firestick is freezing frequently, there are several steps you can try to resolve the issue: 1.  Restart your Firestick : Sometimes, a simple restart can fix temporary glitches. You can do this by unplugging the Firestick from the power source...

aqib123 by Initiate
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Resolved! Helix fi channel

Hi.I would like to know if any body know how to change the channel on the helix fi admin account. Its actually on the channel 11 and I have to much people around me on the same channel. I've try to change it manually but everytime I want to save it t...

Cptn by Initiate
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  • 13 replies
  • 5 kudos

Resolved! montre iPhone et eSIM

Bonjour,J’ai acheté une montre IPhone comme cadeau de Noel à ma femme !Le service à la clientèle Vidéotron m’informe que je ne pourrais connecter la montre de manière indépendante car Vidéotron n’a pas encore le eSIM ???Je constate dans ce forum que ...

Helix and Google WiFi Mesh network - it works

Just want to share my experience with Helix and Google Wifi mesh network as when I was subscribing no one seemed to know if it would work or not. The short answer is it works perfectly - but requires some manual adjustments.  1. Set-up your helix wif...

New Helix Customer

Hi, I just switched to Helix from Bell and all my devices are working on the new wifi except the following: Google home miniBlink camerasSonos wireless speakers In all of the above, it asks to connect to the product's own temporary network in order t...

Resolved! account transfer to another customer

Hi,I will move to an address, where the current owner is using  Videotron, and he is going to cancel use it.Is it possible at Videotron account/equipment transfer to a new customer (to me in my case)? 

rs2021 by Initiate
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  • 3 replies
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Resolved! W network free preview

According to ads running on other channels and on facebook, W network seems to be on free preview for the month of  November but when I select the channel it says I need to subscribe to it.  Anyone else have this issue. I'm on Helix TV. 

vinsogna by Initiate
  • 4765 Views
  • 2 replies
  • 0 kudos

free preview

are there any free preview channels every month and how to see on guide? on free to me?

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