Forum

New Helix Install

I am about to install a Helix Gateway. I also have a videtron homephone modem. It is not mentioned but I am assuming the coax splitter means i don't have to use the ethernet cable from the telephone modem now. Is this correct? Thanks

Pixel 6a promotion requires minimum $50 plan - Guess what…

They don’t offer a $50 plan. The cheapest plan that qualifies costs $55 - 15GB Canada plan.Bait and switch!

previous Helix equipment

I am a previous customer of Videotron. I have Helix equipment from previous membership and would like to re-subscribe. Does this mean I will have a discount because I already own the equipment?

previous helix equipment

I am an ex-customer. I kept my Helix equipment and want to re-subscribe with Videotron with a TV + Internet package. Does this mean I will have a discount because I already have the equipment?

Change my phone???

Videotron is telling me I have to change my phone to "avoid any unpleasant surprises" Thing is, my phone, an LG6, works fine and I don't WANT to change it!!! I'm a senior and can't take any hassle. I use my phone for very little - just ordinary phon...

Resolved! Accessing email through a mobile device

I try to keep this straight to the point. accessing email through a mobile device such as my Samsung S9+ phone, or my Samsung Tab s4. I have tried multiple email apps, on both phone and tablet with no success. Each time says Email/user and or pas...

Nextcloud server can't see from another device on the same network

Hi, I have Nextcloud (replaces google drive, one drive, and more) set up at an https:// address which I can see from my mobile on a Bell network, with Videotron wifi off. I cannot see it from my laptop on the same network. Presumably, there is a sett...

What do you think about the time change?

This weekend, we will change time between Saturday, March 11, and Sunday, March 12, 2023, at precisely 2 a.m. We’ll move the clock forward, so we’ll lose an hour of sleep. How does this change makes you feel? Would you like to keep it or abolish it...

CBC News Network volume on illico HD vs SD

I subscribe to CBC News Network on the illico TV service. When I watch it on the SD channel 18, I can leave the volume set at 28 like most other channels. However, when I switch to HD channel 618, I have to double the volume on my TV to 56 to get the...

Resolved! iPhone XR use in USA

I was told by Videotron that my iPhone XR is not compatible with 5G which is what is used in the States. But I am wondering if they only use 5G or if 4G and LTE are still available with some US carriers and in some States. I am going to Charleston in...

Resolved! Channel 124

Can we finally have the channel 124 (BET) in High Definition channel (HD)? Channel 724 perhaps!!!

Resolved! Low Resolution on PC(4K monitor)

Why is the resolution so bad(RDS-hockey) when watching on PC. My monitor is a 32" 4K model. This doesn't even look 720P. C'mon Helix, this 2023!

Synology NAS not recognizable on network when connected to the helix router

I currently have a mesh wifi and wanted to move away from it and connect my NAS directly to the helix router. Doing this however makes my NAS router not recognizable. Possible to help?

Some apps do not work on wifi, but ok on LTE

Hello, I am having a strange issue where some of my applications on my phone are not working when using my Helix wifi, but work normally when I turn off the wifi on my phone and only use LTE. I can browse normally on my phone when on wifi, and other ...

First Bills

Good evening. 5 minutes ago I made my first order for installation , it took 198$ from me and it says what its pre-payment. And my next bill will be 180 or something, cause of the installation fee. Will you return this 198$ back after first month or ...

Club ilico included in the price or not?

The first time I subscribed to Videotron, I thought that club ilico is included in the price they shown on the website and said and confirmed through the phone but I was naive and I was caught off-guard. When they said, for example, $50, I thought it...

Which HDMI audio extractor works best with the Helix TV terminal?

Every Illico HD terminal from Videotron that I have ever owned in the last 17 years has had an optical audio output (TOSLINK). Unfortunately, the new Helix TV terminal has no such option; it only outputs the audio over its HDMI cable. My 15 year old ...

Chaîne M6 International

J’aimerais que la chaîne M6 international soit aussi disponible sur la plateforme illico. Je l’a choisirais dans forfait télé.

Resolved! Helix fi app

Hello, I had internet problems tonight, so I started messing around with my phone and checking Helix Fi app.Long story short, I paused my cell phone using my Helix Fi app. Now I cannot use my phone internet to unpause it,I need to use the Helix fi ...

Unable to verify my identity in the Chat and on Twitter

I'm unable to identify myself in the chat and on twitter. I don't know what answers you have for my account, nor is there any way for me to check them via your website. How can I verify the answers you have are correct?

Ask. Discuss. Discover.

Mobility

Internet & Telephony

TV & Entertainment

My Videotron

Blog

Activity in Forum