Ask. Discuss. Discover.

Showing results for 
Search instead for 
Did you mean: 
32.7K Members 166 Online 5,930 Discussions

Activity in Forum

Port forwarding using ip adress - Helix Fi

Hi, I'm trying to portforward a port to a server running linux. I know for a fact the device is connected to the internet via my helix router. However, it doesnt show up in the list of connected device on the app.  Therefore when i try to create a po...

tyrede by Initiate
  • 1 replies
  • 0 kudos

Port Fowarding Helix FI App

I have spent the better part of January 2024 trying to setup port forwarding on a handful of PC's. All are connected to the Helix Technicolor CGM4140COM either through a switch or directly via RJ45 patch cable(s). Having been a Videotron / Helix cust...

petebata by Chevalier
  • 3 replies
  • 3 kudos

Spam Filters / Inbox Error Messages

Lots of spam emails have been getting through lately, so I added some mail filters to automatically move them to the Spam folder. The filters work sometimes, but not always. Some messages go the Spam folder, while others stay in my inbox. Worse is th...

DougCG by Initiate
  • 4 replies
  • 1 kudos

Account login

Hi, I can’t seem to remember my password for my account but it wont let me reset ny password and it wont give me any recent email on to change my password

Resolved! Changing language in Helix

Just got Helix and would like to change the default language to English  when I use the remote etc., everything is in French.

JW787 by Initiate
  • 1 replies
  • 0 kudos

Voice command channel selection

Hope videotron comes up with a fix for this annoyance. When i ask for a show EG: Grammy Awards,  but it selects a channel I don't have instead of the other 4 its on that i do have. Terrible. 

Streaming Spotify from Helix to a Yamaha RX-V4A

I have Helix TV and a Yamaha Rx-V4A receiver. The receiver has WiFi and is able to stream music from various sources such as Amazon and various radio stations that also broadcast on the Internet.What I would like to do is "forward" Spotify from the H...

JohnG by Initiate
  • 2 replies
  • 0 kudos

Unable toget email messages

I am new to cousib has it. But we do not!  Our problem has become confusing. As we all have sent my cousin a email...recieved an email in return...but when we send 2nd or more  we get a unable to deliver email??!!!!Why is this??!!  And ...

Email processing

Hi i m new to videotron..but my cousin  uses it...Now our confussion....  We have sent her emails...3 of us at different times. And. My cousin has used GEEK SQUAD....  And still same problem. That being. Is wesent her the. Initial email...she has rep...


Poor communication from Videotron on when internet service will be restored. Statements like working on it, and may get to you, or even we are busy with calls just sucks.No platitude please, just real hard facts about when service will be restored in...

Port Forwarding

Yesterday I tried to ascertain why the pert forwarding I had set up over a year ago had become unstable. I logged into my Helix Modem/Router and went to the Port Forwarding section of the Advanced settings. I added an additional port forward entry bu...

rvferro1 by Initiate
  • 10 replies
  • 3 kudos

Resolved! Crave

According to the Crave website and app, 'Deadwood, The Movie' is available to view, but when I check in my Helix Crave on Demand it is nowhere to be found. We just watched the whole series and are very disappointed that we cannot continue with the mo...

SuCre by Initiate
  • 2 replies
  • 0 kudos

Resolved! Helix app on fire stick stop working

Suddendly the helix app stopped working on my Amazon fire stick. I can open the app but nothing load, even the channel list don’t load.I clear cacheI force stoppedI uninstall and reinstallAfter all this it still don’t work, are they currently any iss...

Keven497 by Initiate
  • 2 replies
  • 1 kudos
Users online (166)

Latest from our Blog

Pre-travel checklist

  Travelling soon? You probably have a million things on your mind! Here’s a handy list of essentials you need to prepare before you leave. To make things easier, download the printable version.    G...


7 tips for an amazing Igloofest

  From January 18 to February 10, 2024, Videotron invites you to unleash the yeti in you at Igloofest Montréal! As proud partners of the 16th edition of this mythical electronic music festival, we wa...


Add some magic to your holidays with Helix

  When you’re hosting over the holidays, you want everyone—adults and kids alike—to enjoy themselves. Helix can help you with that! Follow our guide to host a family get-together where technology hel...