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A little disappointed with my new Samsung 4K PVR


A little disappointed with my new Samsung 4K PVR

After playing with my new Samsung 4K PVR for several days, I decided to make notes.

First, the good. This is a real nice piece of hardware. The video is excellent. The menus are sharp and fast. The response to any remote command seems instant. The guide is nice and the transport keys are very accurate. Even the recording capacity is fine and being able to record 8 channels at a time is great. But hardware is only as good as the software controlling it. 

Now, the bad. The firmware I am referring to is version As far as PVRs go, I have tried many. Bell Satellite, TiVo, Starchoice, DTV, Channel Master Plus, Microsoft Ultimate TV and many more. They all have pluses and minuses and none are perfect. Here is a list of issues I have with the Videotron 4K PVR. 

1 - Missing. When creating a new program to record, the option of recording only new episodes and not repeat episodes is not available. Because of this, the pvr records old episodes that I have already seen. Sometimes, the pvr records multiple copies of the same show. Restricting the frequency option makes it no better than a manual timer. 
2  - Missing. The ability to see recording when the program is not in the Upcoming recordings list. This means I cannot delete a timer to a program that no longer airs. 
3 - Missing. Show names in the List of Recorded Programs when there is only 1 show. They appear when there multiple shows in a folder.
4 - Guide. Inconsistent names. Some series show the Season # while some don't.
5 - Guide. After setting the Channel Filter to Favorite, after a while it jumps back to All Channels by itself. 
6 - Guide. Sometimes when a program doesn't end or start on the hour or half hour, the yellow box jumps around back and forth and I can't select it.
7 - Bug. When forwarding in 4X, pressing the jump forward several times results in the picture freezing.

The rest of my issues are with programming options. No English weather channel in the Basic Package. BBC Canada not in HD while Skynews is. Under certain circumstances paying twice for channels. And not being able to buy Superstations 1 at a time. 

Moderator - Solution Expert

Hello Distox!


We have sent you a private message in order to assist you more effectively with those issues.

So I talked with the guys from Videotron about my review and they said they are working on a software update that will address some if not most of my issues. They couldn't give me a firm date but said it will come soon. I'm looking forward to that. In the meantime, I have adopted a few habbits that helps me with my recorded shows. Almost all series have a season and episode number in the discription. I decided not to delete the latest episode of all the shows I watch so when I get a second eposide of the same show, I can tell if it is a new one by checking that information. Also, more than 1 episode lets me see the episode names.

Will you be kind enough to let us know when this update is deploiyed?

We recently acquired a 4k TV (cheapest I could find) and are considering in getting that terminal for it and send the HD pvr downstairs.

Moderator - Solution Expert

Hello! For now, the 4K PVR is still running the same version. The technical support department will be more than happy to assist you if you have any questions or issues with your terminal. They can be reached out by phone at 1-877-380-2611 or by chat here: 

samrec, I will update my review as soon as a new software version comes out. VinhN, he has not acquired a 4K pvr yet so he  probably won't experience what issues he will be faced with until he does.

Moderator - Solution Expert



Please do not hesitate to send us your comments in due time.




And to make things worst, I have my 4k pvr delivered and installed on saturday.


To my surprise Videotron does not provides the unit with a 4K rated HDMI cable, so I habe to go get one. Which is not a problem, just a real inconvinience and odd that with such a high tech device and company this was a big oversight.

Moderator - Solution Expert

Hello Samrec!


The HDMI cable that is provided with the 4K PVR is indeed certified UHD (4K). There should be no need to obtain another one!


Well, today I noticed the software  version changed from to  After a quick check I could not see much difference.  All my previous issues seem to be still present.  Anyone else notice a change?  Maybe after playing with it for a few days I will catch something. It seems that KTLA has been freezing here and there on recorded shows. I don't know if it had something to do with the change or something else is not right, again time will tell.

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