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HELIX Terminal FORCE 5G connection

How can I force my Helix TV Terminals to remain on the 5G connection? I only have 2 terminals connected using WI-FI, all my other devices are connected using a different WI-Fi and wired connections using my own wireless router. Sometimes one of the terminals switches to a 2.4G connection. Can I force the gateway to always use the 5G connection for devices?


Moderator - Solution Expert
Moderator - Solution Expert

Hi wspeeckaert! The only way you could do that would be to access ( username: admin /  password: password ) and to rename one of the WiFi networks. By having two different network names, you will be able to force your equipment on the 2.4 or 5 GHz. If needed, please reach our technical support through this link: < >. Have a good day!