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Helix Terminal Won’t Turn Off
One of my Helix terminals doesn’t seem to turn off. The LED on the terminal is always lit. My other terminals turn off when I press power on the remote. Any reason why this is happening?
rpridham
07-27-2023 Place TV & Entertainment
1.6KViews
0likes
1Comment
Where is the FOX channel...654? Now it shows "data not available".
Where is the FOX (654) channel...is there a new place?
Solved
Mustng8Salee
09-21-2022 Place TV & Entertainment
6.2KViews
0likes
3Comments
Helix TV terminal 2
Nouvel équipement? XiOne? Ne semble pas encore disponible pour achat.
therriee
05-20-2022 Place TV & Entertainment
2.8KViews
0likes
0Comments
TV Terminal Helix Remote pairing
Is it possible to pair generic Android TV remotes with Helix
Solved
thasan10
10-16-2021 Place TV & Entertainment
3.5KViews
0likes
1Comment
Helix TV Terminal reconnection to WiFi
I need to reset my Internet Router (Helix) and set it to Bridge Mode so I can use my own router. Does anyone know how the TV Terminals will connect to the router after it's set to Bridge Mode? The technician set it up last time so, I'm not sure how things were setup initially.
thasan10
01-16-2021 Place TV & Entertainment
2.6KViews
0likes
0Comments
A little disappointed with my new Samsung 4K PVR
After playing with my new Samsung 4K PVR for several days, I decided to make notes. First, the good. This is a real nice piece of hardware. The video is excellent. The menus are sharp and fast. The response to any remote command seems instant. The guide is nice and the transport keys are very accurate. Even the recording capacity is fine and being able to record 8 channels at a time is great. But hardware is only as good as the software controlling it. Now, the bad. The firmware I am referring to is version 1.0.5.2. As far as PVRs go, I have tried many. Bell Satellite, TiVo, Starchoice, DTV, Channel Master Plus, Microsoft Ultimate TV and many more. They all have pluses and minuses and none are perfect. Here is a list of issues I have with the Videotron 4K PVR. 1 - Missing. When creating a new program to record, the option of recording only new episodes and not repeat episodes is not available. Because of this, the pvr records old episodes that I have already seen. Sometimes, the pvr records multiple copies of the same show. Restricting the frequency option makes it no better than a manual timer. 2 - Missing. The ability to see recording when the program is not in the Upcoming recordings list. This means I cannot delete a timer to a program that no longer airs. 3 - Missing. Show names in the List of Recorded Programs when there is only 1 show. They appear when there multiple shows in a folder. 4 - Guide. Inconsistent names. Some series show the Season # while some don't. 5 - Guide. After setting the Channel Filter to Favorite, after a while it jumps back to All Channels by itself. 6 - Guide. Sometimes when a program doesn't end or start on the hour or half hour, the yellow box jumps around back and forth and I can't select it. 7 - Bug. When forwarding in 4X, pressing the jump forward several times results in the picture freezing. The rest of my issues are with programming options. No English weather channel in the Basic Package. BBC Canada not in HD while Skynews is. Under certain circumstances paying twice for channels. And not being able to buy Superstations 1 at a time.
Solved
distox
10-17-2019 Place TV & Entertainment
21KViews
1like
20Comments
HELIX Terminal FORCE 5G connection
How can I force my Helix TV Terminals to remain on the 5G connection? I only have 2 terminals connected using WI-FI, all my other devices are connected using a different WI-Fi and wired connections using my own wireless router. Sometimes one of the terminals switches to a 2.4G connection. Can I force the gateway to always use the 5G connection for devices?
Solved
wspeeckaert
10-15-2019 Place TV & Entertainment
6.4KViews
0likes
1Comment
Wired helix tv terminal
I have the possibilty to connect me helix terminals via a 1gb wired connection. The tech who installed the terminal said a wireless connection is preferred by Videotron, is that correct?
Solved
wspeeckaert
10-14-2019 Place TV & Entertainment
4.7KViews
0likes
1Comment
Videotron!!
Currently looking due for a phone upgrade. Seeing lots of positive things about videotron/fizz. Wondering about their service outside of the city? Live West of Carleton Place but work in the city....want to make sure I have service at home
techmicky
09-06-2019 Place TV & Entertainment
2.6KViews
0likes
0Comments
4k PVR not recording as per schedule
Hello, I have been with Videotron for only a few months now and i am getting a little frustrated with the PVR. There are shows programmed to record daily/weekly and the PVR seems to have a mind of its own. For example, a show prorammed to record daily at 2pm from Monday to Friday will record only 4 out of the 5 days. Another example is a show programmed to record "Every Monday at 9pm" on a specific channel will record EVERY time it airs on that channel. Before anyone asks me if i programmed them properly, yes i did, i double checked before posting this. But honestly, i am more concerned about missed recordings that too many recordings. These issues have been going on for months now and it happens with different shows, not always the same one. I'm not sure why this is happening but coming from Bell where this was NEVER an issue makes it a little more frustrating and it is making me doubt my decision to switch to Videotron. Hopefully someone here can help me.
Solved
Mikedidomenico
01-10-2019 Place TV & Entertainment
12KViews
0likes
10Comments