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Forum Posts

Videotron extends the withdrawal of call charges to Israel

Videotron is extending the waiving of long-distance and SMS charges for our customers to Israel, the West Bank and the Gaza Strip until January 12, 2024. Roaming charges for customers in those regions will also be waived during that period.   No need...

VincentQ by Community Manager
  • 1036 Views
  • 0 replies
  • 0 kudos

988: New Suicide Crisis Helpline

988 is Canada's new helpline for anyone thinking about suicide or worried about someone they know. The line offers urgent and direct telephone and text support to people in every province and territory of the country.   Dial 988 for free assistance, ...

VincentQ by Community Manager
  • 662 Views
  • 0 replies
  • 2 kudos

Flash Survey: Is night mode your jam?

The dark mode (or night mode) minimizes the white and bright colors of your mobile application interfaces to save your device battery and rest your eyes.   This seems to be the new trendy mobile feature: Messenger and even the Android settings menus ...

VincentQ by Community Manager
  • 4703 Views
  • 3 replies
  • 3 kudos

Flash Survey: Techno at the gym?

We know that January is the time when we are filled with guilt or good intentions and we hit the gym again (for a while at least).   I'm curious to know:   Do you have any technological essentials for getting back into shape? Apps, Connected objects...

VincentQ by Community Manager
  • 4109 Views
  • 1 replies
  • 0 kudos

Resolved! 5G coverage in Ottawa?

2 questions: a) Can I get 5G service in Ottawa either directly on Videotron network or roaming on partner network only? b) I just switched from an LTE device to a new 5G device.  I re-used the SIM card from the old device.  Will 5G be supported with ...

teddo by Initiate
  • 7386 Views
  • 9 replies
  • 1 kudos

eSIM 2022?

Seriously? Almost everyone (worth mentioning) in Canada is doing it.Feels like videotron thinks they're the only game in town... CanadaBellFidoFreedomKoodoLucky MobileRogersShawTelusVirgin

Resolved! montre iPhone et eSIM

Bonjour,J’ai acheté une montre IPhone comme cadeau de Noel à ma femme !Le service à la clientèle Vidéotron m’informe que je ne pourrais connecter la montre de manière indépendante car Vidéotron n’a pas encore le eSIM ???Je constate dans ce forum que ...

iPhone 15 pro max preorder

Hi, we have ordered 2 iPhones 15 pro max on November 24th, since then there is basically no update… visited the store two times no information, customer service tells us to wait, but it’s been already more than a month!!! This company is a huge joke!...

Resolved! How long may I use Vidéotron number outside Canada?

I'm new to Vidéotron,  just transfer my number from bell. After doing some research, I am worried about using Vidéotron while travelling outside Canada. I have a plan to travel outside Canada for more than six months outside Canada next year and I do...

988: New Suicide Crisis Helpline

988 is Canada's new helpline for anyone thinking about suicide or worried about someone they know. The line offers urgent and direct telephone and text support to people in every province and territory of the country.   Dial 988 for free assistance, ...

VincentQ by Community Manager
  • 662 Views
  • 0 replies
  • 2 kudos

Videotron extends the withdrawal of call charges to Israel

Videotron is extending the waiving of long-distance and SMS charges for our customers to Israel, the West Bank and the Gaza Strip until January 12, 2024. Roaming charges for customers in those regions will also be waived during that period.   No need...

VincentQ by Community Manager
  • 1036 Views
  • 0 replies
  • 0 kudos

iPhone 14 Pro

Wondering why Videotron shows the iPhone 14 Pro as "In Stock" on their website, while currently they claim there are 0 (zero) phones in their inventory, both in-store or at their call centre. I ordered 2 iPhone 14 Pro's last week. I wanted the 128 GB...

mrhud by Initiate
  • 1001 Views
  • 1 replies
  • 0 kudos

Resolved! Apple Watch eSIM 2020

I was wondering when Videotron would be supporting apple watch cellular?  I checked with the customer center prior to purchasing my watch almost 2 years ago and was told it was coming so spent extra on my watch so that I could use that feature.  Now ...

Charges waived: Israel, West Bank and Gaza Strip

Videotron is extending the waiving of long-distance and SMS charges for our customers to Israel, the West Bank and the Gaza Strip until November 30, 2023. Roaming charges for customers in those regions will also be waived during that period.   No nee...

VincentQ by Community Manager
  • 1281 Views
  • 0 replies
  • 0 kudos

compatibility question

Will an unlocked Verizon phone work on Videotron's network?Thank you for your help with this.

No data on PRTNR network

Why is it whenever I go up north I have intermittent coverage. The internet works for a few minutes then it just stops working. Sometimes it shows 3g or E but sometimes it still shows 4g but nothing works. It seems to be some kind of network issue wi...

zkzkz by Initiate
  • 1110 Views
  • 1 replies
  • 0 kudos

Suspension temporaire

Comment fonctionne la suspension temporaire?Quel est le prix mensuel?Je pars à l’extérieur du pays pour 3 mois.Je n’utiliserai pas mon numéro ni mon téléphone pendant mon voyage, mais je veux retrouver mon numéro de téléphone à mon retour de voyage.

Looking for feedback from those that have switched from Rogers

Hi all, I'm considering switching my cell phones to Videotron from Rogers, as the price is better. (I have been with Rogers for over 20 years now.) I would like to hear any feedback from those that have switched from Rogers, e.g., data speed (are you...

efrant by Initiate
  • 963 Views
  • 1 replies
  • 0 kudos