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Avatar de mikes
mikes
Disciple
11-24-2023

Issues with texts not being delivered or being sent many times

We’ve been having a lot of problems with text messages either not being delivered, or being delivered multiple times, sometimes an hour after it was sent. Anyone else have issues?
  • Hello!  We are sorry to hear that the problem persists on a recurring basis mikes . It would definitely be necessary to complete further verification with the assistance of our technical support. To this end, we have sent you a private message to collect your contact details have you called back. Thanks!

  • We’re still having problems sending texts, it’s really annoying. Can’t get through to anyone on the chat. This’ll be the last Videotron contract we sign. We’ll pick someone better next time.
    • Avatar de PatrickM
      PatrickM
      Moderator - Solution Expert

      Hello!  We are sorry to hear that the problem persists on a recurring basis mikes . It would definitely be necessary to complete further verification with the assistance of our technical support. To this end, we have sent you a private message to collect your contact details have you called back. Thanks!

  • I chatted with someone online and they suggested resetting networking settings. That didn't help.