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Re: Can not make or receive phone calls from an specific locale in United States
I had a chat in early May with support. That concluded that I needed to have my SIM card upgraded once I returned to Ottawa. Supposedly I had received emails notifying my that I needed to upgrade with the changes to 5G in the states....but could not find any record of that. Anyway, I did go to a kiosk in Ottawa upon my return and the clerk remarked that yes indeed my SIM card was "old". That was in early May. I am now visiting again in New Jersey and travelling in the same region. Besides one halting phone call I was able to make upon landing at the airport my phone is behaving exactly as described in my original post. This is beyond frustrating. Despite my plan covering unlimited calling in Canada/US, out of desperation today I thought maybe there was a billing/account issue and if I just paid for a daily travel pass I'd be able to call out. That did not work either, so probably bought that for nothing. Below are two maps from CellMapper.net. I am located in the middle of this area. The first map is LTE-ATT towers, signal. The second is LTE-T-Mobile. When using automatic network selection my phone always selects AT&T. When I manually select a nearby T-Mobile it does not help. AT&T T-Mobile4,5 kVues0like0CommentaireCan not make or receive phone calls from an specific locale in United States
My mobile plan includes unlimited voice/data in US. This is a location specific issue for me. I can use my ~3 year old Pixel 6 in my home region of Ottawa, Ontario for calls/text. It works well when travel to Montreal and Vancouver as well. But when I travel to Ocean County, New Jersey to visit family, calling in and out works erratically. * calls in go immediately to voicemail * calls out end immediately with "call ended" message, including trying to check voicemail * text/SMS still works * data still works * home carrier is Videotron, visiting network defaults to AT&T In past visits I've been able to get *sporadic* calling-capable connections by turning off Automatically Select Network and manually selecting a T-Mobile or Verizon connection. These may work for 1 call, sometimes more, before I have to select a different one. That describes how I got through a few stressful visits last year. Now none of my past fiddling does any good. My phone is updated as of this AM, I've rebooted multiple times, reset to factory for Wi-Fi, BT, cellular, and cleared the phone app cache. Preferred Network Type = LTE, Voice Over LTE is on. The entire state of NJ is supposedly covered in the online Partner Network coverage map, but no joy. Is there a known solution to this issue or troubleshooting tips?4,8 kVues0like8Commentaires