05-04-2024 12:25 PM
I am extremely disappointed with the delivery service that Videotron uses: Planete Courier/Puralator.
I waited all Thursday and the shipment was delayed due to a snow storm, which I understand. The next day, I wait all day and I receive and e-mail saying that the delivery attempt happened, no one answered and that I need to pick up the phone in 3 days at a different location.
I was home the whole time and no one rang my doorbell.
I'm extremely upset that I wasted my time and I NEED a cellphone.
I have these new contracts and would like to use the phone that I've now been waiting for over a week to use.
This is very disappointing.
05-04-2024 12:48 PM
Hello,
We are sorry to read this. We invite you yo answer our message in private please.
Thank you!
Carolanne