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Forum Posts

Videotron extends the withdrawal of call charges to Israel

Videotron is extending the waiving of long-distance and SMS charges for our customers to Israel, the West Bank and the Gaza Strip until January 12, 2024. Roaming charges for customers in those regions will also be waived during that period.   No need...

VincentQ by Community Manager
  • 1433 Views
  • 1 replies
  • 0 kudos

988: New Suicide Crisis Helpline

988 is Canada's new helpline for anyone thinking about suicide or worried about someone they know. The line offers urgent and direct telephone and text support to people in every province and territory of the country.   Dial 988 for free assistance, ...

VincentQ by Community Manager
  • 1163 Views
  • 0 replies
  • 2 kudos

Flash Survey: Is night mode your jam?

The dark mode (or night mode) minimizes the white and bright colors of your mobile application interfaces to save your device battery and rest your eyes.   This seems to be the new trendy mobile feature: Messenger and even the Android settings menus ...

VincentQ by Community Manager
  • 4974 Views
  • 3 replies
  • 3 kudos

Flash Survey: Techno at the gym?

We know that January is the time when we are filled with guilt or good intentions and we hit the gym again (for a while at least).   I'm curious to know:   Do you have any technological essentials for getting back into shape? Apps, Connected objects...

VincentQ by Community Manager
  • 4307 Views
  • 1 replies
  • 0 kudos

Cancellation

Hi,My contract will end this March but I would like to cancel it now. Is there any cancellation fee? There is no new phone included. Just the internet for two people and wifi at home.Thanks

shayyyy by Initiate
  • 5723 Views
  • 1 replies
  • 0 kudos

Can't program conditional call forwarding!!

I am trying to program a number for conditional call forwarding. However, the system is not allowing me to do so. Here are the details:I recently deactivated Videotron's voicemail on my Pixel 2XL. Until that time, I was able to program a different nu...

dominicJ by Initiate
  • 2685 Views
  • 1 replies
  • 0 kudos

Unlimited SMS mobile plans versus SMS APIs

Hi, considering the fact that all SMS APIs (for application development) out there only offer pay-as-you-go SMS plans (scaling with SMS volume), does a mobile phone with unlimited SMS really has unlimited SMS ? Would I get blocked trying to send 1 mi...

jlbegin by Initiate
  • 2775 Views
  • 1 replies
  • 0 kudos

Any experience with videotron????

I'm now with Rogers my plan is canada wide call and text and 8 GB for 62$I'm thinking of going with videotron as i feel that their prices are cheaper, but I'm not sure how their network is doing.What's your experience and do you think i should go wit...

Device delivery delayed - iPhone 11 pro max

So I got a new phone with the Black Friday promotion, it was promised to be delivered in two business days, but the carrier didn’t received it.Now I don’t know if I should be concerned since I’m taking two weeks off the country starting next week, wo...

Resolved! Call forwarding doesn't work unless you have Voicemail... WTH

Can someone explain why the conditional call forwarding doesn't work and is blocked if the voicemail feature is not enabled on the account? I use a service called YouMail and I do NOT want to pay for, need nor want Videotron Voicemail in addition to ...

aca905 by Initiate
  • 4477 Views
  • 1 replies
  • 0 kudos

Resolved! Voicemail in English?

I am trying to activate my voicemail but it seems to be only in French, and I don't understand it.Suggestions?

Tomkoooo by Initiate
  • 14009 Views
  • 6 replies
  • 2 kudos

Can't program conditional call forwarding

I am trying to program a number for conditional call forwarding. However, the system is not allowing me to do so. Here are the details:I recently deactivated Videotron's voicemail on my Pixel 2XL. Until that time, I was able to program a different nu...

Corny by Initiate
  • 2285 Views
  • 0 replies
  • 0 kudos

cancellation

i need to cancel my plan with them but the next billing cycle will start tmr but i dont want to be with them anymore but i got put on hold with customer service for like 45mins beforethey even asked me questions there customer service center was clos...

temlo by Initiate
  • 4247 Views
  • 3 replies
  • 1 kudos

How is Videotron mobile in Ottawa???

I have had it with Bell mobile. Lately I noticed their customer service (or lack there of) has been declining quickly. The only reason why I stayed this long with them was because I had an awesome plan that was grandfathered in and I had 2 other line...

VoLTE calls between carriers

I'm wondering if voLTE only works betweens members of the same carrier. The only time I seem to have an hd call is when I'm speaking to another videotron customer. Same goes for other people I know. They only get hd calling when talking to another cu...

ersin82 by Initiate
  • 2617 Views
  • 1 replies
  • 0 kudos

Resolved! compatibility

Hello,Is Moto G6 plus XT-1926-7 fully compatible with Videotron? HSDPA 850 / 900 / 1900 / 2100 - LTE band 1(2100), 2(1900), 3(1800), 4(1700/2100), 5(850), 7(2600), 8(900), 12(700), 13(700), 17(700), 20(800), 25(1900), 26(850), 28(700), 29(700), 30(23...

Mast by Officer
  • 4220 Views
  • 1 replies
  • 0 kudos

Moving to BC

Hi I am a student in Ottawa and finishing my degree next year and I recently got a Videotron phone plan for 2 years contract. I was wondering what would happen to my bill, i have heard that if i live for more than 3 months out of the home area then t...

Jchah090 by Initiate
  • 2893 Views
  • 1 replies
  • 0 kudos

Resolved! Cell network selection

So I'm not sure if something has changed with Videotrons arrangements with other providers, but I notice now that when I leave the ottawa area, my phone is connecting to "Videotron Prtner 1", which I believe is Rogers.... however I never seem to get ...

Resolved! Galaxy Note8 Smart Focus

Hello, Hi, this is for any of you with the Note8. Now that the device has officially a month in the market, can you tell us your impressions? Battery life, overall performance, sPen, dual camera, etc. I read somewhere that the dual focus feature is n...