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Name Display for mobile
It seems most providers (Bell, Telus, Rogers) have Name display available for their customers. When is Videotron going to get this service already? I don't mean if the number is in your contacts, it will show when they call.Larman200111-28-2024Disciple4,9 kVues0like6CommentairesHow do I increase the number of rings?
I've just received this new Pixel 8, unfortunately I'm over the return date as I don't like it at all! Wished I'd stayed with Samsung! Have been on the phone with my provider everyday to figure out a problem, turns out it was the phone, I told them it was but they didn't believe me! Anyway, I often can't get to get the call to pick up in time so I want to increase the number of rings or length of time to pick up a call! I can't find the answer anywhere, I'm hoping that someone can help me, thanks, SusanSusandawn11-20-2024Initiate246Vues0like1CommentaireHow do I increase the number of rings or length of time to answer my cell?
I'm new here and need help! I've recently bought my Pixel 8 Phone, unfortunately I've missed the return date as I don't like it at all, should've stuck with Samsung! I've had nothing but problems since day 1, have been on the phone daily with my provider, they were blaming everything but the phone, turns out it was the phone but they didn't believe me! Anyway, I'm having problems answering the phone in the very short period I'm given! So I need to increase the length of time/number of rings to answer my phone! So, I'm hoping that someone could please help me, I'd greatly appreciate it, thanks, SusanSusandawn11-19-2024Initiate201Vues0like0CommentaireCarte scene+ ne peut m'envoyer des texto sur mon cell
Pour le log sur la carte scène+ ,je ne reçois pas les messages textes sur mon cell ''581-990-0999'' . Chez Scène, on m'affirme que ce problème provient du fournisseur de service téléphonique. Pouvez-vous résoudre ce problème s.v.p. ?gagnonpg10-08-2024Initiate410Vues0like1CommentaireHelix fi app
Hello, I had internet problems tonight, so I started messing around with my phone and checking Helix Fi app. Long story short, I paused my cell phone using my Helix Fi app. Now I cannot use my phone internet to unpause it,I need to use the Helix fi app on the phone. But I cannot use my phone which the app is on. What do I do? I cannot download the app on pc to unpause it. It says to make a rendezvous with videotron for help, I thought I would try here first. What can I do?RésoluVideotronuser309-13-2024Initiate7,5 kVues0like5CommentairesFlash Survey: Is night mode your jam?
The dark mode (or night mode) minimizes the white and bright colors of your mobile application interfaces to save your device battery and rest your eyes. This seems to be the new trendy mobile feature: Messenger and even the Android settings menus now offer this option. And you, are you a night mode user, or do you prefer the applications in their original colors? Vincent Quigley Your Community Manager references: https://smartphones.gadgethacks.com/how-to/activate-dark-mode-facebook-messenger-0192439/ https://www.theverge.com/2019/5/7/18531550/google-android-q-dark-theme-mode-apps-io-2019VincentQ08-13-2024Rédacteur Web6,9 kVues0like4CommentairesRandom SIM card charge when upgrading devices
So this may be nitpicking but I thought it was enough of an issue that I should forewarn everyone here. I recently upgraded to aNote 8 on my account. At the store, I specifically said I wanted to keep my old SIM card, and no SIM swap was completed when I picked up the phone. Lo and behold, on my new invoice, I receive a SIM card charge. I find this both amusing and sad that this is automatically charged to customer accounts even if no such service was provided. Perhaps they aren't too far away from Rogers and Bell, what with all the news regarding those two carriers that is emerging.RésoluevoMR07-27-2024Chevalier6,8 kVues1like2CommentairesStudent moving to BC - use Videotron until get permanent address?
I could have sworn I already asked this question but I can't find any trace of it. We have mobile plans in Ottawa with Videotron, which I think expire at the end of the year. Our daughter is moving to Vancouver to attend university in August. Can she use her Videotron plan for a few weeks or a couple of months until she gets her permanent address in residence? Once she has that, she can get a BC phone plan instead. ThanksRésolumikes07-21-2024Disciple1,7 kVues0like2CommentairesCanada / US plan
Last December I signed up for the Canada/US plan. I want to know how to use my phone in the USA? Do I need to use Airplane mode, or some such other thing? Or is it just like using it in another area of Canada and no action is needed? Texts - pictures - calls to Canada from the USA - calls to another cell phone - my wife - with the same plan while in the states. Local calls in the states while in the states. Any help is appreciated. Boo1RésoluBoo107-20-2024Officer1,7 kVues0like1CommentaireCanada-International plan - First Impressions
Speed in Europe on partner networks (at least in Germany, Netherlands and Belgium) is downgraded from 5G to LTE, due to partner agreements not optimized yet. (as tested on business trips April 2024 and June/July 2024). This has finally been disclosed to me by Videotron customer service after several support calls. I've done side-by-side tests with my colleagues on the same major networks (T-Mobile, O2, Vodaphone) who have SIM cards from those providers and they are getting 5G and I'm consistently getting only LTE. I've even done this comparison test inside the cell phone providers stores. To my knowledge, only in France, does Videotron have the agreement for 5G. When I was originally considering the Videotron Canada-International plan, none of the sales literature or fine print discloses this fact. Videotron customer service advised me they are working on getting 5G from the partner networks, but would not provide me a time-line of when it would happen, nor would they agree to pro-actively inform me of the progress.chromaticity07-19-2024Initiate881Vues0like0CommentaireUnlimited data plan
So ive got a plan with videotron when they first started offering mobile service which gives me unlimited data. The last few years its been a nightmare they keep trying to get me off my plan. They tell me i cant have lte or 5g cause im on an old plan, and when i travel to toronto the overage fees even when my data is off is minimum 100$ for a few days and thats with data turned off. Now i tried to add the daily travel option they told me i cant do it again unless i change my plan and lose my unlimited data plan. Im at my wits end with this company ive been loyal to them for over 10 years i buy phones from them, i guess they dont appreciate loyal customers. So what im asking is if anyone else is experiencing this and what they are doing about it, because im about to switch to a rogers infinite plan for 200g a month only 65$ and right now im payin 80$ a month but if you leave quebec on my current plan you get overages right away so the novelty is wearing off plus being on 4g affects my service as it switches towers constantly. Just trying to reach out here and see if anyone has any suggestions cause i will cancel my service but i wont sign up with them again thats for sure, unless they can accommodate me, any recommendations would be appreciated thanks in advanceStarmac9905-28-2024Initiate2,4 kVues0like7Commentairesmontre iPhone et eSIM
Bonjour, J’ai acheté une montre IPhone comme cadeau de Noel à ma femme ! Le service à la clientèle Vidéotron m’informe que je ne pourrais connecter la montre de manière indépendante car Vidéotron n’a pas encore le eSIM ??? Je constate dans ce forum que ça fait plusieurs années qu’on demande quand cette technologie sera disponible. Ma question: qu’est ce qui empêche Vidéotron à offrir l’esim. ? Je viens de payer un supplément pour recevoir des appels sur une montre et si je comprends bien je devrais changer de fournisseur si je veux l’utiliser!Résolustephaneede04-24-2024Initiate3,5 kVues0like2CommentairesDisappointing Delivery iPhhone
I am extremely disappointed with the delivery service that Videotron uses: Planete Courier/Puralator. I waited all Thursday and the shipment was delayed due to a snow storm, which I understand. The next day, I wait all day and I receive and e-mail saying that the delivery attempt happened, no one answered and that I need to pick up the phone in 3 days at a different location. I was home the whole time and no one rang my doorbell. I'm extremely upset that I wasted my time and I NEED a cellphone. I have these new contracts and would like to use the phone that I've now been waiting for over a week to use. This is very disappointing.cass112104-05-2024Initiate1,1 kVues0like1Commentaire
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