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Forum Posts

Videotron extends the withdrawal of call charges to Israel

Videotron is extending the waiving of long-distance and SMS charges for our customers to Israel, the West Bank and the Gaza Strip until January 12, 2024. Roaming charges for customers in those regions will also be waived during that period.   No need...

VincentQ by Community Manager
  • 1436 Views
  • 1 replies
  • 0 kudos

988: New Suicide Crisis Helpline

988 is Canada's new helpline for anyone thinking about suicide or worried about someone they know. The line offers urgent and direct telephone and text support to people in every province and territory of the country.   Dial 988 for free assistance, ...

VincentQ by Community Manager
  • 1165 Views
  • 0 replies
  • 2 kudos

Flash Survey: Is night mode your jam?

The dark mode (or night mode) minimizes the white and bright colors of your mobile application interfaces to save your device battery and rest your eyes.   This seems to be the new trendy mobile feature: Messenger and even the Android settings menus ...

VincentQ by Community Manager
  • 4979 Views
  • 3 replies
  • 3 kudos

Flash Survey: Techno at the gym?

We know that January is the time when we are filled with guilt or good intentions and we hit the gym again (for a while at least).   I'm curious to know:   Do you have any technological essentials for getting back into shape? Apps, Connected objects...

VincentQ by Community Manager
  • 4308 Views
  • 1 replies
  • 0 kudos

Animoji Karaoke!

Hard on the heels of its announcements of new phones with unique and revolutionary designs, Apple also announced an offbeat feature on its iPhone X: Animojis!   The cute animated avatars follow your facial movements using the phone’s 3D sensors.   It...

VincentQ by Community Manager
  • 3770 Views
  • 1 replies
  • 0 kudos

French to English

How do i change my voicemail on my mobile from French instructions to English?

Maddycat by Initiate
  • 6005 Views
  • 1 replies
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Resolved! Random SIM card charge when upgrading devices

So this may be nitpicking but I thought it was enough of an issue that I should forewarn everyone here. I recently upgraded to a Note 8 on my account. At the store, I specifically said I wanted to keep my old SIM card, and no SIM swap was completed w...

evoMR by Chevalier
  • 5359 Views
  • 1 replies
  • 0 kudos

lg g5 USB menu notification keeps popping up when unplugged

Hi, Recently, my LG g5 started to have a weird behavior. I keep receiving a pop up notification about the USB notification. This seems to be a common problem in LGs.Do you know how can I solve the problem?https://forum.xda-developers.com/v20/help/usb...

You are using AI and machine learning every day!

Artificial intelligence still evokes disaster scenarios worthy of Hollywood among some people. Although the odds that Skynet will take control of machines to overthrow the reign of humans are rather slim, we certainly experience advances in artificia...

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VincentQ by Community Manager
  • 3079 Views
  • 0 replies
  • 0 kudos

roaming

Will I be charged for roaming if my network says PRTNR2? I am still in Quebec but a few hours from Montreal. Thanks. 

Resolved! Mobile voice service temporarily suspended, why?

Last January 5, 2018, suddenly I could not use my mobile phone to call my family and other important calls. I have a travel plan. What happened? Before that date I was able to use it. Could I have that service again please. Mobile data is on and roam...

Partner Network Use

Hiya! I'm in Ottawa for university, and I really need to get a phone plan, and Videotron has looked really appealing. Their "home" network is only Ottawa/Montreal, and doesn't include areas south such as Toronto. I read somewhere that if you use the ...

Current Galaxy Note 8 Pricing

So after spending significant time on the chat tool with Customer Service to no avail, I was wondering if anyone here could provide accurate information to me in regards to the Note 8 pricing through Videotron. My situation: On a month to month plan ...

evoMR by Chevalier
  • 3556 Views
  • 1 replies
  • 0 kudos

Morden wifi calling

Will videotron support morden wifi calling showing in the first picture ? I know they will have wifi calling coming soon. But this iCloud connected wifi calling is super spreading in the US. I will stay tuned for sure, don’t reply me about that , tha...

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Resolved! Wifi calling

To get cover of dead zones, like my bedroom is semi basement, the phone call usually connected not well all the time, but my wifi signal is full. If videotron introducing wifi calling , there is no need to going up stairs to take the phone call.With ...

Resolved! Broken iPhone

I broke my Iphone six months after buying it.How long is my warranty? @dellad

Jim by Viking
  • 8760 Views
  • 5 replies
  • 4 kudos

And the winner of the LG G6+ is...

Hi,   First of all, I would like to welcome all those who have joined the Community through this contest. We are pleased to have you as a new members.   I would also like to thank all the participants: a lot of you have tried your luck!   Ok..... Now...

VincentQ by Community Manager
  • 2826 Views
  • 0 replies
  • 0 kudos

Resolved! iPhone X Delivery Times

I ordered my phone on 4 November and has yet to arrive. Has anyone who ordered a iPhone X get their phones delivered? If I buy one off Apple.ca right now, it will be delivered on 11 December.

Kango by Officer
  • 23834 Views
  • 18 replies
  • 6 kudos

Our impressions on the Samsung Galaxy Note 8 on video!

Mathieu and I have been using the Samsung Galaxy Note8 as our daily driver for a few months. We both like it but for different reasons, so we decided to compare notes (pun intended) in this video.   If you have a Note8, let us know what you think! ...

VincentQ by Community Manager
  • 3970 Views
  • 1 replies
  • 0 kudos

Planned obsolescence: Fact or fiction?

A newer and snappier cellphone hits the market and suddenly your 4-year-old device starts to seem slow – oh so slow. Conspiracy theorists will tell you the cellphone manufacturers program their products to slowly self-destruct. Others will say it’s j...

VincentQ by Community Manager
  • 3818 Views
  • 1 replies
  • 2 kudos

Resolved! Unlocking Iphone

good Day Are we reuired to be VideoTron Customer to unlock this through you? Thanks David

deboto by Initiate
  • 7035 Views
  • 2 replies
  • 0 kudos

Resolved! Customer Centre - Mobile Usage

Hi, I do not see any usage information after Dec 1, 2017.Is there a problem getting usage information. Thanks!

HarvMann by Initiate
  • 6112 Views
  • 2 replies
  • 0 kudos

Resolved! Galaxy A5 battery drain after nougat update

My galaxy A5 updated to android nougat about 2 months ago and ever since that update the battery takes very long to charge and it also never reaches 100% only 98% sometimes 99%. The battery also seems to drain faster. This is a new phone I've had for...

ersin82 by Initiate
  • 6979 Views
  • 1 replies
  • 0 kudos