Mobility

Find all the answers to your mobile questions: devices, networks, plans, features, apps . . . it’s all here!

cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Videotron extends the withdrawal of call charges to Israel

Videotron is extending the waiving of long-distance and SMS charges for our customers to Israel, the West Bank and the Gaza Strip until January 12, 2024. Roaming charges for customers in those regions will also be waived during that period.   No need...

VincentQ by Community Manager
  • 1436 Views
  • 1 replies
  • 0 kudos

988: New Suicide Crisis Helpline

988 is Canada's new helpline for anyone thinking about suicide or worried about someone they know. The line offers urgent and direct telephone and text support to people in every province and territory of the country.   Dial 988 for free assistance, ...

VincentQ by Community Manager
  • 1165 Views
  • 0 replies
  • 2 kudos

Flash Survey: Is night mode your jam?

The dark mode (or night mode) minimizes the white and bright colors of your mobile application interfaces to save your device battery and rest your eyes.   This seems to be the new trendy mobile feature: Messenger and even the Android settings menus ...

VincentQ by Community Manager
  • 4979 Views
  • 3 replies
  • 3 kudos

Flash Survey: Techno at the gym?

We know that January is the time when we are filled with guilt or good intentions and we hit the gym again (for a while at least).   I'm curious to know:   Do you have any technological essentials for getting back into shape? Apps, Connected objects...

VincentQ by Community Manager
  • 4308 Views
  • 1 replies
  • 0 kudos

Resolved! 2-step verification text message not working

I just made the switch over to videotron from bell. I usually have websites that I sign into that send me a code by text and I enter that code to sign in. It's not working with videotron service. Anyone else had this problem and if I call videotron c...

Black Friday 2021

The 'Blackout Sales' for mobility plans are the same prices before Videotron even announced the Blackout Sale. Any plans for competitive offerings?

mrhud by Initiate
  • 1670 Views
  • 0 replies
  • 0 kudos

Resolved! Details about Internet Packages

Hi I am looking for video torn internet packages. I am a blogger and working on different projects like amazon, mandslawyers, youtube  etc. I use 300GB internet on monthly basis. I want to use vide torn 5G internet services. Please share internet pac...

Resolved! Information related to Packages

Hope everyone is fine. I need some information related to Videotron packages. I am working on a project, so I want to subscribe your 500Gb monthly Package. Can you tell me that what is the charges for this package? and we can recharge this again if w...

Incoming call display

HelloI changed my phone (from LG to Pixel 5) and it looks that I lost an important feature for meOn LG while I was receiving a call it displayed the last time I was in contact with that number (even if that number was not in my contacts list and even...

ovidiub by Initiate
  • 2463 Views
  • 5 replies
  • 0 kudos

Resolved! S21Ultra: I don't have an HD or VoLTE status indicator

I do have VoLTE enabled in Settings, LTE is selected  (I'm usually on band 4 or 12) but  I don't see what Samsung calls a "IMS Network Status Indicator" - I expect it is a "HD+" icon.Also, I have never seen a wideband codec in use, just AMR NB while ...

Ipse by Samurai
  • 4125 Views
  • 6 replies
  • 2 kudos

iphone 13

I've pre ordered iPhone 13 pro max a week ago, today is the launch day and my iPhone is not shipped yet, what's the purpose or the point of pre ordering if i don't receive my product on the day the product goes on sale or before. what's the advantage...

LTE speed test results - Seems awfully slow

I'm in Ottawa and have always wondered how come the LTE speed tests are so slow in comparison to big 3 carriers.https://www.speedtest.net/my-result/a/7743285333

CT by Chevalier
  • 1860 Views
  • 0 replies
  • 0 kudos

Flash Survey: Is night mode your jam?

The dark mode (or night mode) minimizes the white and bright colors of your mobile application interfaces to save your device battery and rest your eyes.   This seems to be the new trendy mobile feature: Messenger and even the Android settings menus ...

VincentQ by Community Manager
  • 4979 Views
  • 3 replies
  • 3 kudos

Unable to access mobility page to pay bill.

Helix side opens up just fine for internet and I am able to pay my bill there. But the site denies me access to mobility. I have two phones.edit: this is the message that i getBlocked accessNOTICESorry, you cannot view this page. Please make sure tha...

ivlevdd by Initiate
  • 2117 Views
  • 0 replies
  • 0 kudos

Samsung Galaxy Watch Support

Hi, Does anyone know if Videotron will support the LTE version of the new Galaxy watch?  I'm debating pre-ordering the WiFi version, but would hold off if I knew that Videotron has plans to support this functionality in the future. Thanks!Chantal

Chanty by Initiate
  • 4850 Views
  • 2 replies
  • 0 kudos

Resolved! Wifi Hotspot

Hi,I would like to work on my laptop and tablet outside.How do I create a wifi hotspot from my Android phone?

armin8 by Employee
  • 10528 Views
  • 5 replies
  • 5 kudos

VPN and Hotspot

Greetings, When I try to connect my laptop to the VPN of the office I get an error that the VPN tunnel connection failed.Any hints of any settings I am missing?I wonder if that is the same reason why I cannot connect my Iphone to the VPN.ThanksG

phone loses sound every time it exits silent mode

i am using nokia x5 plus . recently, after every time i exit silent mode my phone still has no sound notification,every sound goes back to 0. it's completely silent and i have to reset it manually when return to ring mode. is there any solution?

Problem with mms

I have an unlocked Lg g8x from SPRINT. It works great except with mms. Strangenly, I can send and receive mms to some people, and can not do it with other people. In the latter case the message is hanging and I can see sending... , but this sending n...

Mast by Officer
  • 2455 Views
  • 1 replies
  • 0 kudos