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S21Ultra: I don't have an HD or VoLTE status indicator

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Ipse
Chevalier

S21Ultra: I don't have an HD or VoLTE status indicator

I do have VoLTE enabled in Settings, LTE is selected  (I'm usually on band 4 or 12) but  I don't see what Samsung calls a "IMS Network Status Indicator" - I expect it is a "HD+" icon.

Also, I have never seen a wideband codec in use, just AMR NB while on calls to other mobiles that support VoLTE.

My old Mate 20 pro has always shown an HD icon.

 

EDIT : I ran a quick test, with VOLTE enabled, data stays on LTE, without it, it drops to 4G.  So it VoLTE works, it's just the indicator missing.

 

 

 

 

 

 

 

6 REPLIES 6
Ipse
Chevalier

How does one open an official bug? The HD indicator exists on Telus S21Ultra phones.

CedrikS
Moderator - Solution Expert

Hi Ipse,

 

We strongly suggest you reach our technical support so they can note the issue and make some verifications with you: http://bit.ly/FB_Contact_Us

 

Thank you and have a nice day!

Thanks...but can a Videotron customer using S21Ultra confirm THEY DO get an HD icon?

I need to know if I screwed up something messing around with GoodLock or it's a common carrier problem.

I can't be the only one with a S21Ultra.

CedrikS
Moderator - Solution Expert

Hi Ipse. We suggest you reach our technical support so they can take look at your S21 Ultra: http://bit.ly/FB_Contact_Us

 

Thank you!

I have an S21 and I supposedly have enabled VoLTE but there's no indication of it.
CedrikS
Moderator - Solution Expert

Hi CT, we strongly suggest you reach our technical support department to make some verifications with them and your S21: http://bit.ly/FB_Contact_Us

 

Thank you and have a nice day!

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