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Avatar de Ipse
Ipse
Samurai
27-06-2021
Résolu

S21Ultra: I don't have an HD or VoLTE status indicator

I do have VoLTE enabled in Settings, LTE is selected  (I'm usually on band 4 or 12) but  I don't see what Samsung calls a "IMS Network Status Indicator" - I expect it is a "HD+" icon. Also, I have n...
s21 Ultra
VoLTE
Avatar de Ipse
Ipse
Samurai
27-06-2021

How does one open an official bug? The HD indicator exists on Telus S21Ultra phones.

Avatar de CedrikS
CedrikS
Moderator - Solution Expert
29-06-2021

Hi Ipse,

 

We strongly suggest you reach our technical support so they can note the issue and make some verifications with you: http://bit.ly/FB_Contact_Us

 

Thank you and have a nice day!

  • Avatar de Ipse
    Ipse
    Samurai
    30-06-2021

    Thanks...but can a Videotron customer using S21Ultra confirm THEY DO get an HD icon?

    I need to know if I screwed up something messing around with GoodLock or it's a common carrier problem.

    I can't be the only one with a S21Ultra.

    • Avatar de CT
      CT
      Chevalier
      22-09-2021
      I have an S21 and I supposedly have enabled VoLTE but there's no indication of it.
      • Avatar de CedrikS
        CedrikS
        Moderator - Solution Expert
        26-09-2021

        Hi CT, we strongly suggest you reach our technical support department to make some verifications with them and your S21: http://bit.ly/FB_Contact_Us

         

        Thank you and have a nice day!

    • Avatar de CedrikS
      CedrikS
      Moderator - Solution Expert
      06-07-2021

      Hi Ipse. We suggest you reach our technical support so they can take look at your S21 Ultra: http://bit.ly/FB_Contact_Us

       

      Thank you!