22-05-2021 05:05 PM
I have an unlocked Lg g8x from SPRINT. It works great except with mms. Strangenly, I can send and receive mms to some people, and can not do it with other people. In the latter case the message is hanging and I can see sending... , but this sending never ends. This happens even with other clients of Videotron.
I played with all settings, and cleanings, nothing worked. I even put the phone to factory default , that did not resolve the problem.
As a test, I put my sim card in another cell phone, and everything works properly, So, definitly a problem with Lg phone.
Any suggestion welcomed.
30-05-2021 06:33 PM
Please make sure to reset the network settings of your phone and try again. If the issue persists, verify that the APN in your phone settings are configured properly. Here's a link to setup the APN on your phone : https://support.videotron.com/business/mobile/mobile-service-configuration
If you're still experiencing issues after this, we suggest that you contact our technical support. You can join us here : http://www.videotron.com/residential/contact-us