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Problem with mms

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Mast
Officer

Problem with mms

I have an unlocked Lg g8x from SPRINT. It works great except with mms. Strangenly, I can send and receive mms to some people, and can not do it with other people. In the latter case the message is hanging and I can see sending... , but this sending never ends. This happens even with other clients of Videotron.

 

I played with all settings, and cleanings, nothing worked. I even put the phone to factory default , that did not resolve the problem.

 

As a test, I put my sim card in another cell phone, and everything works properly, So, definitly a problem with Lg phone.

 

Any suggestion welcomed.

3 REPLIES 3
CharlesR
Moderator - Solution Expert

Good day.

 

Please make sure to reset the network settings of your phone and try again. If the issue persists, verify that the APN in your phone settings are configured properly. Here's a link to setup the APN on your phone : https://support.videotron.com/business/mobile/mobile-service-configuration

 

If you're still experiencing issues after this, we suggest that you contact our technical support. You can join us here : http://www.videotron.com/residential/contact-us

 

-Charles

hamzaaziz
Initiate

dear you may have APN setting problem as APN enables the flow of data on internet or other net.

you can solve your problem on this post https://untolddetails.com/apn-settings/simple-mobile-apn-setting/ 

hamzaaziz
Initiate

dear, there is an issue with your APN settings,

here is how  you can configure your APN settings how to setup APN settings for beginners 

thank me later 

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