Devices, packages, apps: start the conversation

Customer Centre - Mobile Usage

Reply
Highlighted
Initiate

Customer Centre - Mobile Usage

Hi,

 

I do not see any usage information after Dec 1, 2017.

Is there a problem getting usage information.

 

Thanks!

2 REPLIES
Officer

Re: Customer Centre - Mobile Usage

Depends on what time you check your usage. Any time after midnight EST and up to 7am next day is usually their maintenance period and no one can view their usage data. Are you using the mobile app or the website?

Moderator - Solution Expert

Re: Customer Centre - Mobile Usage

Hello @HarvMann

 

Indeed, there may be some delay with the data usage information due to a system maintenance. However, a delay of several days is not normal.  We will need to access your account to make the appropriate verifications.  Since we can't disclose any information about your account here, we recommend to contact our technical support at: < http://www.videotron.com/residential/contact-us >.   

 

We also sent you a private message, you can reply to it and leave us your contact information.  We will make sure one of our agents calls you back to verify this further.   Thank you!