Moving and not sure how to disconnect your modem? You were told to cut the coax cable because you also have our phone service, and you’re wondering whether you heard right?
You did hear right! All you need is the right tool, like a pair of crimping pliers, and simple instructions.
We leave the tool up to you but we do provide the instructions in this brief explanatory video:
Check out the Support section of the Videotron website for a wealth of useful info.