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Returning equipment during pandemic

Jointjoey
Initiate
I recently closed my account and services, when I tried to return my equipment on march 27 everything was closed, when i called customer service i was told they wouldnt accept my equipment even if they were open. That i wouldnt be charged for anything after march 27 and a note was placed in my file. However.. seems ive started a new billing month on my account.. how can i return the modem so i can get my credit back.. money is beyond tight at the moment.
1 REPLY 1

YannickD
Moderator - Solution Expert
Moderator - Solution Expert

Hello,

 

You can indeed keep your equipment until the current situation is resolved. We will send you a private message.

 

- Yannick