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Avatar de katslik
katslik
Initiate
11-17-2023

Helix Equipment

I have finished paying for my internet and TV equipment, can I return them to Videotron if I cancel my services? Also, I have a wifi pod that I still have a balance on, can I return that for a refund or do I have to keep it and pay the balance? 

Helix
helix equipment
  • Avatar de AudreaneD
    AudreaneD
    Moderator - Solution Expert
    11-19-2023

    Good day Katslik,

     

    I am sorry to read that you would like to remove your internet and TV services. Regarding the Helix equipment, when you are done paying them, they are yours to keep, it is not possible to return them in a store. Regarding you pod that still have a balance on it, if you remove the service, you will need to pay the months left and the pod will be yours, it is not possible to return it for a refund.

     

    If you wanna have more information on this subject, I would recommend calling our Satisfaction department at 1 877 512-0911 option 4, until 7 p.m. on weekdays and 6 p.m. on weekends.

     

    Thank you very much for your understanding and have a great day ! 😊