c est des histoires d horreurs que j ai vecu et environ 3 jours d ouvrage a communiquer avec eux et me faire perdre mon temps et me faire dire toute sortes de choses pour que enfin un tech de helix me dise que videotron n a pas évalué mes besoins avant de me vendre cela et que ils jouent maintenant au ping pong avec moi….","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"repliesCount":0,"postTime":"2024-11-28T22:05:10.945-05:00","lastPublishTime":"2024-11-28T22:05:10.945-05:00","metrics":{"__typename":"MessageMetrics","views":323},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:fr/community:ogevo67675board:internet-telephonie/message:46300/message:47539","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:47540":{"__typename":"ModerationData","id":"moderation_data:47540","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:47540":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:33988"},"id":"message:47540","revisionNum":1,"uid":47540,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:internet-telephonie"},"parent":{"__ref":"AcceptedSolutionMessage:message:46301"},"conversation":{"__ref":"Conversation:conversation:46300"},"subject":"Re: Helix Bridge Mode","moderationData":{"__ref":"ModerationData:moderation_data:47540"},"body":"videotron m ont dit aujourd’hui que ca ne marche pas en mode bridge avec helix a cause de mon adresse ip 192. etc mais ils disent n importe quoi ils m ont dit que mon tech avait joué dans la borne ce qui est faux je leur ai dit que leur tech a fait le reset a distance …. je leur ai dit que c est leur tech qui a resetté la borne a ses config originaux et ils m ont repondu impossible car ca ne se fait pas a distance car il faut peser 60 secondes sur un bouton etc ben oui justement leur tech m a dit par téléphone de peser sur le bouton 60 secondes puis il m a fait attendre pour que les couleurs de la borne changent et tout avait été resseté !!! cependant la télé marchait mais je ne pouvais plus me connecter a distance sur mon ordi ce qui etait très important pour moi et ils ont fini par avouer que helix n est pas fait pour mes besoins apres un minimum d une dizaine d appels et des jours et des jours perdus a être désorganisée et maintenant ils ne veulent pas annuler les deux mois de helix !!j avais videotron normal pour ma télé et un routeur et tout allait bien et je communiquait avec mon ordi de l extérieur mais l horreur a commencé quand un gars du service a la clientèle m a dit changer pour helix ca va reduire de 10$ par mois et vous aurez un vitesse bien meilleure je lui ai dit c est sur que ca change rien d autre il a repondu que non alors j ai opté pour l amélioration vers helix …..Quelle erreur !!!!","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"repliesCount":0,"postTime":"2024-11-28T22:25:46.496-05:00","lastPublishTime":"2024-11-28T22:25:46.496-05:00","metrics":{"__typename":"MessageMetrics","views":232},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:fr/community:ogevo67675board:internet-telephonie/message:46300/message:47540","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"QueryVariables:MessageSolutions":{"__typename":"QueryVariables","id":"MessageSolutions","value":{"first":10,"constraints":{"topicId":{"eq":"message:46300"},"solution":{"eq":true}},"sorts":{"postTime":{"direction":"ASC"}},"useAvatar":true,"useAuthorLogin":true,"useAuthorRank":false,"useBody":true,"useKudosCount":false,"useTimeToRead":false,"useMedia":true,"useRepliesCount":false,"useSearchSnippet":false,"useAcceptedSolutionButton":true,"useSolvedBadge":false,"useAttachments":true,"useTags":false,"useUserHoverCard":false,"useNodeHoverCard":false,"usePreviewSubjectModal":false,"useMessageStatus":false}},"CachedAsset:text:fr_FR-components/community/Navbar-1742218158000":{"__typename":"CachedAsset","id":"text:fr_FR-components/community/Navbar-1742218158000","value":{"community":"Accueil de la communauté","inbox":"Boîte de réception","manageContent":"Gérer le contenu","tos":"Conditions d'utilisation","forgotPassword":"Mot de passe oublié","themeEditor":"Éditeur de thème","edit":"Modifier la barre de navigation","skipContent":"Passer au contenu","mon-videotron-link":"Mon Vidéotron","le-blogue-link":"Blogue","mobile-link":"Mobilité","super-utilisateurs-link":"Super Utilisateurs","mobilephone-english-link":"Mobility","television-divertissement-link":"Télé et Divertissement","en-link":"Forum","t-v-entertainement-link":"TV & Entertainment","fr-link":"Forum","the-blog-link":"Blog","internet-telephony-link":"Internet & Telephony","blog-link":"Blog","my-videotron-link":"My Videotron","internet-telephonie-link":"Internet et Téléphonie","forum-television-entertainment-link":"TV & Entertainment","forum-mobility-link":"Mobility","external-link":"Aide","forum-internet-telephony-link":"Internet & Telephony","forum-news-link":"My Videotron"},"localOverride":false},"CachedAsset:text:fr_FR-components/community/NavbarHamburgerDropdown-1742218158000":{"__typename":"CachedAsset","id":"text:fr_FR-components/community/NavbarHamburgerDropdown-1742218158000","value":{"hamburgerLabel":"Menu Latéral"},"localOverride":false},"CachedAsset:text:fr_FR-components/community/BrandLogo-1742218158000":{"__typename":"CachedAsset","id":"text:fr_FR-components/community/BrandLogo-1742218158000","value":{"logoAlt":"Khoros","themeLogoAlt":"Logo de la marque"},"localOverride":false},"CachedAsset:text:fr_FR-components/community/NavbarTextLinks-1742218158000":{"__typename":"CachedAsset","id":"text:fr_FR-components/community/NavbarTextLinks-1742218158000","value":{"more":"Plus"},"localOverride":false},"CachedAsset:text:fr_FR-shared/client/components/languages/UseLanguageText-1742218158000":{"__typename":"CachedAsset","id":"text:fr_FR-shared/client/components/languages/UseLanguageText-1742218158000","value":{"UseLanguageText.language.ar-AE.label":"Arabe","UseLanguageText.language.bg-BG.label":"Bulgare","UseLanguageText.language.ca-AD.label":"Catalan","UseLanguageText.language.cs-CZ.label":"Tchèque","UseLanguageText.language.da-DK.label":"Danois","UseLanguageText.language.de-DE.label":"Allemand","UseLanguageText.language.el-GR.label":"Grec","UseLanguageText.language.en-GB.label":"Anglais (Royaume-Uni)","UseLanguageText.language.en-US.label":"Anglais","UseLanguageText.language.es-ES.label":"Espagnol","UseLanguageText.language.es-MX.label":"Espagnol (Amérique latine)","UseLanguageText.language.et-EE.label":"Estonien","UseLanguageText.language.fa-IR.label":"Persan (Farsi)","UseLanguageText.language.fi-FI.label":"Finnois","UseLanguageText.language.fr-FR.label":"Français","UseLanguageText.language.he-IL.label":"Hébreu","UseLanguageText.language.hr-HR.label":"Croate","UseLanguageText.language.hu-HU.label":"Hongrois","UseLanguageText.language.in-ID.label":"Indonésien","UseLanguageText.language.it-IT.label":"Italien","UseLanguageText.language.ja-JP.label":"Japonais","UseLanguageText.language.ko-KR.label":"Coréen","UseLanguageText.language.lt-LT.label":"Lituanien","UseLanguageText.language.lv-LV.label":"Letton","UseLanguageText.language.ms-MY.label":"Malais","UseLanguageText.language.nl-NL.label":"Néerlandais","UseLanguageText.language.no-NO.label":"Norvégien","UseLanguageText.language.pl-PL.label":"Polonais","UseLanguageText.language.pt-BR.label":"Portugais (Brésilien)","UseLanguageText.language.pt-PT.label":"Portugais","UseLanguageText.language.ro-RO.label":"Roumain","UseLanguageText.language.ru-RU.label":"Russe","UseLanguageText.language.sk-SK.label":"Slovaque","UseLanguageText.language.sq-AL.label":"Albanais","UseLanguageText.language.sv-SE.label":"Suédois","UseLanguageText.language.th-TH.label":"Thaï","UseLanguageText.language.tr-TR.label":"Turc","UseLanguageText.language.uk-UA.label":"Ukrainien","UseLanguageText.language.vi-VN.label":"Vietnamien","UseLanguageText.language.zh-CN.label":"Chinois (simplifié)","UseLanguageText.language.zh-TW.label":"Chinois (traditionnel)"},"localOverride":false},"CachedAsset:text:fr_FR-components/languages/LanguagePicker-1742218158000":{"__typename":"CachedAsset","id":"text:fr_FR-components/languages/LanguagePicker-1742218158000","value":{"dropdown.title":"Sélecteur de langue","selected.language":"Langue sélectionnée actuellement","toast.successMessage":"Aller à la communauté {newLanguage}Revenir à {oldLanguage}","toast.successTitle":"Langue changée en {language}","toast.failureTitle":"Erreur - Action échouée","toast.failureMessage":"Un problème non identifié s'est produit lors de l'action que vous avez entreprise. Veuillez réessayer plus tard."},"localOverride":false},"CachedAsset:text:fr_FR-components/search/SpotlightSearchIcon-1742218158000":{"__typename":"CachedAsset","id":"text:fr_FR-components/search/SpotlightSearchIcon-1742218158000","value":{"search":"Rechercher"},"localOverride":false},"CachedAsset:text:fr_FR-components/authentication/AuthenticationLink-1742218158000":{"__typename":"CachedAsset","id":"text:fr_FR-components/authentication/AuthenticationLink-1742218158000","value":{"title.login":"Connexion","title.registration":"S'inscrire","title.forgotPassword":"Mot de passe oublié","title.multiAuthLogin":"Connexion"},"localOverride":false},"CachedAsset:text:fr_FR-components/nodes/NodeLink-1742218158000":{"__typename":"CachedAsset","id":"text:fr_FR-components/nodes/NodeLink-1742218158000","value":{"place":"Lieu {name}"},"localOverride":false},"CachedAsset:text:fr_FR-components/messages/EscalatedMessageBanner-1742218158000":{"__typename":"CachedAsset","id":"text:fr_FR-components/messages/EscalatedMessageBanner-1742218158000","value":{"escalationMessage":"Escalation vers Salesforce par {username} le {date}","viewDetails":"Voir les détails","modalTitle":"Détails de l'affaire","escalatedBy":"Escaladé par :","escalatedOn":"Escaladé le :","caseNumber":"Numéro d'affaire :","status":"Statut :","lastUpdateDate":"Dernière mise à jour :","automaticEscalation":"escalade automatique","anonymous":"Anonyme"},"localOverride":false},"CachedAsset:text:fr_FR-components/users/UserLink-1742218158000":{"__typename":"CachedAsset","id":"text:fr_FR-components/users/UserLink-1742218158000","value":{"authorName":"Voir le profil : {author}","anonymous":"Anonyme"},"localOverride":false},"CachedAsset:text:fr_FR-shared/client/components/users/UserRank-1742218158000":{"__typename":"CachedAsset","id":"text:fr_FR-shared/client/components/users/UserRank-1742218158000","value":{"rankName":"{rankName}","userRank":"Rang d'auteur {rankName}"},"localOverride":false},"CachedAsset:text:fr_FR-components/messages/MessageTime-1742218158000":{"__typename":"CachedAsset","id":"text:fr_FR-components/messages/MessageTime-1742218158000","value":{"postTime":"Publié : {time}","lastPublishTime":"Dernière mise à jour : {time}","conversation.lastPostingActivityTime":"Heure de la dernière activité de publication : {time}","conversation.lastPostTime":"Heure du dernier poste : {time}","moderationData.rejectTime":"Heure de rejet : {time}"},"localOverride":false},"CachedAsset:text:fr_FR-components/messages/MessageSolvedBadge-1742218158000":{"__typename":"CachedAsset","id":"text:fr_FR-components/messages/MessageSolvedBadge-1742218158000","value":{"solved":"Résolu"},"localOverride":false},"CachedAsset:text:fr_FR-components/messages/MessageSubject-1742218158000":{"__typename":"CachedAsset","id":"text:fr_FR-components/messages/MessageSubject-1742218158000","value":{"noSubject":"(sans objet)"},"localOverride":false},"CachedAsset:text:fr_FR-components/messages/MessageBody-1742218158000":{"__typename":"CachedAsset","id":"text:fr_FR-components/messages/MessageBody-1742218158000","value":{"showMessageBody":"Afficher plus","mentionsErrorTitle":"{mentionsType, select, board {Board} user {User} message {Message} other {}} n'est plus disponible","mentionsErrorMessage":"Le {mentionsType} que vous essayez de consulter a été supprimé de la communauté.","videoProcessing":"La vidéo est en cours de traitement. Veuillez réessayer dans quelques minutes.","bannerTitle":"Le fournisseur de vidéos nécessite des cookies pour lire la vidéo. Acceptez pour continuer ou {url} la regarder directement sur le site du fournisseur.","buttonTitle":"Accepter","urlText":"visionner"},"localOverride":false},"CachedAsset:text:fr_FR-components/messages/MessageCustomFields-1742218158000":{"__typename":"CachedAsset","id":"text:fr_FR-components/messages/MessageCustomFields-1742218158000","value":{"CustomField.default.label":"Valeur de {name}"},"localOverride":false},"CachedAsset:text:fr_FR-shared/client/components/common/QueryHandler-1742218158000":{"__typename":"CachedAsset","id":"text:fr_FR-shared/client/components/common/QueryHandler-1742218158000","value":{"title":"Gestionnaire de requêtes"},"localOverride":false},"CachedAsset:text:fr_FR-components/messages/MessageReplyButton-1742218158000":{"__typename":"CachedAsset","id":"text:fr_FR-components/messages/MessageReplyButton-1742218158000","value":{"repliesCount":"{count}","title":"Répondre","title@board:BLOG@message:root":"Commentaire","title@board:TKB@message:root":"Commentaire","title@board:IDEA@message:root":"Commentaire","title@board:OCCASION@message:root":"Commentaire"},"localOverride":false},"CachedAsset:text:fr_FR-components/messages/MessageSolutionList-1742218158000":{"__typename":"CachedAsset","id":"text:fr_FR-components/messages/MessageSolutionList-1742218158000","value":{"emptyDescription":"Aucune solution de message n'a encore été trouvée"},"localOverride":false},"CachedAsset:text:fr_FR-shared/client/components/common/BuildInformation-1742218158000":{"__typename":"CachedAsset","id":"text:fr_FR-shared/client/components/common/BuildInformation-1742218158000","value":{"buildHash":"Build Hash : {buildHash}","buildNumber":"Numéro de build : {buildNumber}","buildTime":"Date de build : {buildTime}"},"localOverride":false},"CachedAsset:text:fr_FR-components/community/KhorosLogo-1742218158000":{"__typename":"CachedAsset","id":"text:fr_FR-components/community/KhorosLogo-1742218158000","value":{"alt":"Propulsé par Khoros"},"localOverride":false},"Category:category:en":{"__typename":"Category","id":"category:en","displayId":"en"},"CachedAsset:text:fr_FR-components/customComponent/CustomComponent-1742218158000":{"__typename":"CachedAsset","id":"text:fr_FR-components/customComponent/CustomComponent-1742218158000","value":{"errorMessage":"Erreur lors du rendu de l'ID du composant : {customComponentId}","bannerTitle":"Le fournisseur de vidéos nécessite des cookies pour lire la vidéo. Acceptez pour continuer ou {url} directement sur le site du fournisseur.","buttonTitle":"Accepter","urlText":"regarder"},"localOverride":false},"CachedAsset:text:fr_FR-components/community/NavbarDropdownToggle-1742218158000":{"__typename":"CachedAsset","id":"text:fr_FR-components/community/NavbarDropdownToggle-1742218158000","value":{"ariaLabelClosed":"Appuyez sur la flèche vers le bas pour ouvrir le menu"},"localOverride":false},"CachedAsset:text:fr_FR-shared/client/components/users/UserAvatar-1742218158000":{"__typename":"CachedAsset","id":"text:fr_FR-shared/client/components/users/UserAvatar-1742218158000","value":{"altText":"Avatar de {login}","altTextGeneric":"Avatar de l'utilisateur"},"localOverride":false},"CachedAsset:text:fr_FR-shared/client/components/ranks/UserRankLabel-1742218158000":{"__typename":"CachedAsset","id":"text:fr_FR-shared/client/components/ranks/UserRankLabel-1742218158000","value":{"altTitle":"Icône pour le rang {rankName}"},"localOverride":false},"CachedAsset:text:fr_FR-components/messages/AcceptedSolutionButton-1742218158000":{"__typename":"CachedAsset","id":"text:fr_FR-components/messages/AcceptedSolutionButton-1742218158000","value":{"accept":"Marquer comme résolu","accepted":"Marqué comme résolu","errorHeader":"Erreur !","errorAdd":"Une erreur est survenue en marquant comme résolu.","errorRemove":"Une erreur est survenue en révoquant le marquage comme résolu.","solved":"Résolu","topicAlreadySolvedErrorTitle":"La solution existe déjà","topicAlreadySolvedErrorDesc":"Rafraîchissez le navigateur pour voir la solution existante"},"localOverride":false},"CachedAsset:text:fr_FR-components/messages/MessageListMenu-1742218158000":{"__typename":"CachedAsset","id":"text:fr_FR-components/messages/MessageListMenu-1742218158000","value":{"postTimeAsc":"Plus ancien","postTimeDesc":"Plus récent","kudosSumWeightAsc":"Le moins aimé","kudosSumWeightDesc":"Le plus aimé","sortTitle":"Trier par","sortedBy.item":" {itemName, select, postTimeAsc {Plus ancien} postTimeDesc {Plus récent} kudosSumWeightAsc {Le moins aimé} kudosSumWeightDesc {Le plus aimé} other {}}"},"localOverride":false},"CachedAsset:text:fr_FR-shared/client/components/common/Pager/PagerLoadMore-1742218158000":{"__typename":"CachedAsset","id":"text:fr_FR-shared/client/components/common/Pager/PagerLoadMore-1742218158000","value":{"loadMore":"Afficher plus"},"localOverride":false},"CachedAsset:text:fr_FR-components/messages/MessageView/MessageViewInline-1742218158000":{"__typename":"CachedAsset","id":"text:fr_FR-components/messages/MessageView/MessageViewInline-1742218158000","value":{"bylineAuthor":"{bylineAuthor}","bylineBoard":"{bylineBoard}","anonymous":"Anonyme","place":"Endroit {bylineBoard}","gotoParent":"Aller au parent {name}"},"localOverride":false},"CachedAsset:text:fr_FR-shared/client/components/nodes/NodeIcon-1742218158000":{"__typename":"CachedAsset","id":"text:fr_FR-shared/client/components/nodes/NodeIcon-1742218158000","value":{"contentType":"Type de contenu {style, select, FORUM {Forum} BLOG {Blog} TKB {Base de connaissances} IDEA {Idées} OCCASION {Événements} other {}} icône"},"localOverride":false}}}},"page":"/forums/ForumMessagePage/ForumMessagePage","query":{"boardId":"internet-telephonie","messageSubject":"helix-bridge-mode","messageId":"46300"},"buildId":"-gVUpXaWnPcjlrLJZ92B7","runtimeConfig":{"buildInformationVisible":false,"logLevelApp":"info","logLevelMetrics":"info","openTelemetryClientEnabled":false,"openTelemetryConfigName":"videotron","openTelemetryServiceVersion":"25.3.0","openTelemetryUniverse":"prod","openTelemetryCollector":"http://localhost:4318","openTelemetryRouteChangeAllowedTime":"5000","apolloDevToolsEnabled":false,"inboxMuteWipFeatureEnabled":false},"isFallback":false,"isExperimentalCompile":false,"dynamicIds":["./components/seo/QAPageSchema/QAPageSchema.tsx","./components/customComponent/CustomComponent/CustomComponent.tsx","./components/community/Navbar/NavbarWidget.tsx","./components/community/Breadcrumb/BreadcrumbWidget.tsx","./components/messages/TopicWithThreadedReplyListWidget/TopicWithThreadedReplyListWidget.tsx","./components/messages/MessageView/MessageViewStandard/MessageViewStandard.tsx","./components/messages/ThreadedReplyList/ThreadedReplyList.tsx","./components/messages/RelatedContentWidget/RelatedContentWidget.tsx","./components/messages/MessageListForNodeByRecentActivityWidget/MessageListForNodeByRecentActivityWidget.tsx","./components/community/FooterWidget/FooterWidget.tsx","./components/community/FooterWidgetHelpLink/FooterWidgetHelpLink.tsx","./components/community/KhorosLogo/KhorosLogo.tsx","./components/customComponent/CustomComponentContent/HtmlContent.tsx","../shared/client/components/common/List/UnstyledList/UnstyledList.tsx","./components/messages/MessageView/MessageView.tsx","../shared/client/components/common/Pager/PagerLoadMore/PagerLoadMore.tsx","./components/messages/MessageView/MessageViewInline/MessageViewInline.tsx","../shared/client/components/common/List/ListGroup/ListGroup.tsx","./components/customComponent/CustomComponentContent/CustomComponentScripts.tsx"],"appGip":true,"scriptLoader":[]}