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Returning equipment to get my credit returned

My services were cancelled for march 27, when i tried to return my equipment the covid situation excalated and everywhere was closed, i was told even if i found a store that was open they would not take the equipment back.. i called customer service 2 times, and both times i was told not to worry and that a note was put in my file.. this does not resolve the fact that i really need me credit returned to me asap. What can i do?

Happened to me same situation, I call no one is answering I leave message for the 3 times no one get back to me 🤦‍♀️

Moderator - Solution Expert
Moderator - Solution Expert

Hi, regarding this situation, we strongly suggest you reach our customer service department by chat or by phone. If notes were put in your file, they will confirm this with you: < >. Thank you!