Returning equipment to get my credit returned

[Jointjoey]

My services were cancelled for march 27, when i tried to return my equipment the covid situation excalated and everywhere was closed, i was told even if i found a store that was open they would not take the equipment back.. i called customer service 2 times, and both times i was told not to worry and that a note was put in my file.. this does not resolve the fact that i really need me credit returned to me asap. What can i do?

[njoudalnabulsi]

Happened to me same situation, I call no one is answering I leave message for the 3 times no one get back to me 🤦‍♀️

[CedrikS · Accepted solution]

Hi, regarding this situation, we strongly suggest you reach our customer service department by chat or by phone. If notes were put in your file, they will confirm this with you: < http://bit.ly/FB_Contact_Us >. Thank you!