Everything about managing your account

Anyone else getting a constant busy signal trying to contact Customer Support by Phone

Reply
Initiate

Anyone else getting a constant busy signal trying to contact Customer Support by Phone

Been trying for about 2 full days now to get a hold of Custoemr Support to clear up a billing issue with no success.  All contact numbers that i have tried only bring me to a busy signal.  Are they having issues with thier services or what?

2 REPLIES 2
Super utilisateur

Re: Anyone else getting a constant busy signal trying to contact Customer Support by Phone

The lines are busy but no problem to say as far as I know.

Super utilisateur

Re: Anyone else getting a constant busy signal trying to contact Customer Support by Phone


@mercenary69 wrote:

Been trying for about 2 full days now to get a hold of Custoemr Support to clear up a billing issue with no success.  All contact numbers that i have tried only bring me to a busy signal.  Are they having issues with thier services or what?


if you dial other numbers (not for Videotron), do you still get the busy signal?

are you calling from a land line or cell phone?

 

that said, I've tried all 3 different numbers to reach them from my cell phone (customer service 1-877-512-0911, tech support 1-877-380-2611 and 611)... all worked fine (got the voice message "welcome to videotron"). 

Latest discussions