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Avatar de evoMR
evoMR
Chevalier
12-06-2017
Résolu

VoLTE: ETA on if and when this will launch on Videotron

  Just switched from Rogers for a much better customer service experience, and much more affordable prices. Just wondering if anyone had any idea on if and when VoLTE will be launched on Videotron? ...
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Avatar de Kira
Kira
Super utilisateur
21-03-2018
evoMRwrote:

so switched to a VoLTE sim card and the VoLTE and VoWifi options both appeared. However I can't register for the VoWifi and I don't have anyone I can use VoLTE with at the moment 

-Do you have the VoLTE service activated in your account before activating VoWIFI? (gotta call to do so)

-Are you connected to a wifi network while trying to activate VoWIFI?

 

 

Avatar de evoMR
evoMR
Chevalier
21-03-2018

I was connected to wifi when trying to register for VoWifi. I shall call later today to activate VoLTE

 

Thanks!

  • Avatar de Kira
    Kira
    Super utilisateur
    21-03-2018
    evoMRwrote:

    I was connected to wifi when trying to register for VoWifi. I shall call later today to activate VoLTE

     

    Thanks!

    Outside of having a compatible SIM card + phone, having the VoLTE service activated in your account is the final thing before getting VoWIFI.

     

    • Avatar de evoMR
      evoMR
      Chevalier
      22-03-2018

      Can confirm that VoLTE and VoWifi work on the S8 Plus with the Oreo update.

       

      Can also confirm that even if the other person does not have VoLTE, calls are still made in LTE

    • Avatar de samrec
      samrec
      Viking
      25-03-2018
      Can this final step be done self-serve on the customer center?
      • Avatar de Kira
        Kira
        Super utilisateur
        25-03-2018
        VoLTE has to be done by an agent on the phone.
        VoWIFI is done by the client in the phone settings