Where to file complaints regarding misinformation from Satisfaction Department agents?
As a long time customer I'm beginning to lose faith in Videotron every year especially with their customer service practices. After a very frustrating day of having a quote generated by one satisfaction agent and then only to be told by subsequent agents that they will not honor it, where can I file a complaint regarding these agents for misinformation? Additionally how could I escalate the situation? I was told by one of the last agents that a supervisor would contact however I'm not confident that they actually will...
Unlimited SMS mobile plans versus SMS APIs
Hi, considering the fact that all SMS APIs (for application development) out there only offer pay-as-you-go SMS plans (scaling with SMS volume), does a mobile phone with unlimited SMS really has unlimited SMS ? Would I get blocked trying to send 1 million SMS segments per months ? If not, instead of using an SMS API (let's say Twilio) with a pay-as-you-go plan that would cost around 400$/month to handle around 50k SMS (and scaling), I could get a mobile plan with unlimited SMS and connect the phone to my server to automatically handle these 50k+ SMS for only ~34$/month. I must be missing something...
cancellation
i need to cancel my plan with them but the next billing cycle will start tmr but i dont want to be with them anymore but i got put on hold with customer service for like 45minsbeforethey even asked me questions there customer service center was closed and i couldn't get any help on cannceling