Where to file complaints regarding misinformation from Satisfaction Department agents?
As a long time customer I'm beginning to lose faith in Videotron every year especially with their customer service practices. After a very frustrating day of having a quote generated by one satisfaction agent and then only to be told by subsequent agents that they will not honor it, where can I file a complaint regarding these agents for misinformation? Additionally how could I escalate the situation? I was told by one of the last agents that a supervisor would contact however I'm not confident that they actually will...
Videotron started DOCSIS 3.1 deployment 4 years ago. When can we expect faster upload?
DOCSIS 3.1 deployment started in 2016, and by now, every new installation should have a DOCSIS 3.1 capable modem, whether it's a Helix plan or not. DOCSIS 3.1 also supports upload speeds up to 1 Gbps. Given all this, when can we expect to actually see these sorts of speeds with Videotron? Right now, no matter how much you pay or how badly it's needed, you are not able to get more than 50 mbps upload. This is probably fine for a good portion of people, but given the pandemic, it's absolutely not fine for many software developers and content creators who are now forced to work from home. Uploads that would take only a few minutes in the office now take upwards of half an hour, completely gutting my productivity through something completely out of my control. This is especially embarassing when other ISPs are offering symmetric gigabit speeds, while videotron can't even offer gigabit in a single direction. You have the infrastructure in place, the technology already exists, when can we start expecting more modern speeds?
When is videotron going to offer faster upload?
Videotron's best plans right now are capped at 50 mbps upload. Previously, this was somewhat annoying, but I could manage with it. Given the current status of COVID-19, and being forced to work from home, it is becoming almost unbearable. In my work, I often have to upload large files from my computer to the internet. Given videotron's limits, this cuts into my productivity greatly, and there is absolutely nothing I can do about it. It's honestly embarassing that the upload speeds are this slow in 2020, when companies like Telus and Bell are rolling out symetric 1gbps connections. I've tried talking to business deparments, residential, everything - they're all capped at 50 mbps up. So, I'd like to know if there is anyone at videotron looking into this, or if offering faster upload is even on their radar
Request to get GO Apps for Helix users
I switched from bell to videotron, with the promise to have a better experience. The internet so far is great, no complaints, also the tv system works really good. But I have another tv with an Apple TV and I was surprised to see that none of the apps work with videotron/helix (ctv, citytv, global, fx) on bell I used to have them for free, given that I have them on my channels choices. It’s also not available a Helix app for the Appletv, and the iPhone app doesn’t allow to airplay the content.
