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Forum Posts

Videotron extends the withdrawal of call charges to Israel

Videotron is extending the waiving of long-distance and SMS charges for our customers to Israel, the West Bank and the Gaza Strip until January 12, 2024. Roaming charges for customers in those regions will also be waived during that period.   No need...

VincentQ by Community Manager
  • 1133 Views
  • 0 replies
  • 0 kudos

988: New Suicide Crisis Helpline

988 is Canada's new helpline for anyone thinking about suicide or worried about someone they know. The line offers urgent and direct telephone and text support to people in every province and territory of the country.   Dial 988 for free assistance, ...

VincentQ by Community Manager
  • 897 Views
  • 0 replies
  • 2 kudos

Flash Survey: Is night mode your jam?

The dark mode (or night mode) minimizes the white and bright colors of your mobile application interfaces to save your device battery and rest your eyes.   This seems to be the new trendy mobile feature: Messenger and even the Android settings menus ...

VincentQ by Community Manager
  • 4832 Views
  • 3 replies
  • 3 kudos

Flash Survey: Techno at the gym?

We know that January is the time when we are filled with guilt or good intentions and we hit the gym again (for a while at least).   I'm curious to know:   Do you have any technological essentials for getting back into shape? Apps, Connected objects...

VincentQ by Community Manager
  • 4207 Views
  • 1 replies
  • 0 kudos

email to sms gateway... not active

Since switching from Rogers to Videotron, I've stopped recieving texts from a company that uses an email to sms gateway. After some research and being on the phone with videotron, it seems they had one for a while but then turned it off.  Does anyone...

WiFi Calling no longer working

Hey folks,   So I have a Galaxy S9+ which I bought used, I reflashed the Canadian Image (this is a SM-G965W8 (So a Canadian version)) and forced the VTR CSC to be aapplied. At that moment, the WiFi calling feature was able to be activated and worked ...

Resolved! User Centre + widget not auto updating (Android)

I've got the User Centre + data widget (consummation 4*1) on my home screen and it doesn't seem to update itself...is this normal? Even if I tap the widget which takes me to the app's data status screen, it still won't update to match the app's info....

mcrootay by Chevalier
  • 5373 Views
  • 3 replies
  • 0 kudos

Deactivating voicemail

Good afternoon,I receive a lot of unwanted messages and would therefore like to turn off my voicemail. How do I go about doing that?

Lauramjm by Initiate
  • 6369 Views
  • 1 replies
  • 0 kudos

Resolved! Huawei Mate 20 Pro - VoLTE support

I see that P20 pro is listed in the "supported phone list" but not Mate 20Pro.Is the list just not updated yet or the device is simply not supported? Sefcond question: if my current account is VoLTE enabled (and working) do I need to do anything extr...

Ipse by Samurai
  • 23667 Views
  • 27 replies
  • 1 kudos

Resolved! Horrible service during power outage

Hi,This past friday my neighbourhood got hit by a thunderstorm. Nothing unexpected during a summer heat wave.  During that storm we lost power at my house.  This outage lasted about 7 hours.  The Question I have is that as soon as the power went out ...

Apple Watch Serie 4 Vidéotron ?

Why is Videotron ignoring cellular support for the Apple Watch? We are very happy with our Videotron cellular account and service but my wife and I both want cellular support for our Apple Watches. Are we going to have to move to another provider in ...

Resolved! Sales rep lied about additional data on plan update.

Hello, I have been a videotron customer for nearly two years, on a BYOD plan. I have recommended videotron numerous times because of price, and good service. No longer. My current phone is nearly 4 years old, as it is dying I need to upgrade. I rang ...

sdg by Initiate
  • 4891 Views
  • 2 replies
  • 3 kudos

View your Mobile Usage

This morning I noticed that the Mobile Usage screens have totally changed.I find the new format is quite difficult to review my usage, for example, for calls I need to click a dropdown.Suggest Videotron improve the data presentation, or even revert b...

HarvMann by Initiate
  • 3168 Views
  • 2 replies
  • 0 kudos

Resolved! no volte for byod

so i bought a phone online and its obviously compatible with videotron, i had the iphone 7 and had volte enabled then i switched over to an lg phone that i bought fully unlocked online, its annoying that it swtiches to 3g when im making calls i dont ...

Resolved! Mobile Voicemail - Number of Rings

How would I go about changing the number of rings before voicemail picks up ?  Phones are Samsung Note 5 and Samsung Note 9 if that makes a difference. Thanks,

identify owner of the lost phone

For whatever reason unknown to me, there was a iphone inside my vehicle. It is locked with a passcode and the provider is videotron. I tried different ways to identify the owner (via the methods according to the google search) without success. I cont...

Resolved! cant turn off Conditional call forwarding

im missing jobs becurse of this, and im getting sick of it, it wont even turn off "always forward", i try ring 901, and it ends the call, its says its disabled but all it give me is a option to put in another number,i dont have another number,so i tu...

smudge by Initiate
  • 10573 Views
  • 5 replies
  • 0 kudos

Resolved! Call duration issues

I used to be with Telus and never had these issues.  When a call lasts for 3 hours, the call terminates automatically.  At 2h54 minutes, I get three beeps to let me know that my call will be shutting down. How do I turn this off?  Having to call some...

Resolved! New Sim Card

I just received 2 sim cards in the mail from Videotron.  I have no idea why they arrived in the mail.  There's no letter or anything with them, just 2 sim cards in an envelope.  Why did I receive 2 SIM cards in the mail?  I assume there's 2 because w...