Devices, packages, apps: start the conversation

[evoMR]

Just switched from Rogers for a much better customer service experience, and much more affordable prices. Just wondering if anyone had any idea on if and when VoLTE will be launched on Videotron? They already have the devices, and their LTE network is actually pretty decent already. 

[MyriamM]

Hello!

We do not have any information to share regarding VoLTE as of now.

Rest assured that as soon as we can talk about it, we gladly will!

Thank you!

[evoMR]

While it's great to see that VoLTE has finally been launched, I must say that to not launch with Android support was a little disappointing, especially since I purchased my device through Videotron.

Mods and staff at Videotron, could we please get an ETA on VoLTE deployment on android devices?

Many thanks

[Jeagerjaques]

iPhone 7 and iPhone 7 plus support it now. Will iPhone 6s support it as well ? Or I have to upgrade my iPhone?

[TwitchyPuppy]

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Jeagerjaques wrote:
iPhone 7 and iPhone 7 plus support it now. Will iPhone 6s support it as well ? Or I have to upgrade my iPhone?

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I was told in-store, yesterday and today, that it would be available on all of their capable devices on the first week of December. So, you should definitely be fine with your 6s.
 

[PatrickM]

Hello @Nick, @evoMR, @Jeagerjaques, @TwitchyPuppy

At the moment, VoLTE is only available for iPhone 7 and 7+ models either, BYOD or purchased from Videotron, since its launch. We would like to reassure you that we are working to offer this service on the largest number of certified compatible devices. Other models will be eligible in time but we have no official information that can be confirmed at this point.

We are sorry about this inconvenience and thank you greatly for your patience. 

[TwitchyPuppy]

@PatrickM It’s interesting that it’s only available on 7 and 7 Plus yet I have an 8 Plus and VoLTE works perfectly. More misinformation, yay!

It’d be nice if you guys either:

A) Agree on an answer.
B) Reply with something generic until you have official information.

[samrec]

@TwitchyPuppy, don't be too hard on them. The new iphones are new maybe they were not aware it will work with the new ones too.

I just hope they get them for Android

[TwitchyPuppy]

@samrecBeing aware of their network functionalities is on them, though.

And yeah, for Android, I was initially told first week of December but I heard so many different answers. I wouldn’t hold my breath.

[BB-8]

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TwitchyPuppy wrote:
@PatrickM It’s interesting that it’s only available on 7 and 7 Plus yet I have an 8 Plus and VoLTE works perfectly. More misinformation, yay!

It’d be nice if you guys either:

A) Agree on an answer.
B) Reply with something generic until you have official information.

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i disagree for the part B, we come here because we want to talk to some human. i really hate these generic information they can give ( on facebook by exemple)

[VincentQuigley]

Hi @BB-8, 

We try everyday to get back to you guys with the more specific and «human» answers possible. It's important to understand however that we are sometime bound by the information the business is willing to divulge publicly. 

I think one of the strengths of the Community is that all of you can chime in with the information you have and help answer the questions of other Community members. 

I'm proud of the Community we are building and I will thrive with the help my moderator colleagues to bring you the most up to date information possible. 

Hopefully this sheds a bit of light on the situation. 

Vincent Quigley

Your Community Manager