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Why no VoLTE when switching from Contract to BYOD?
Hi,
I have a Galaxy S7 that I got through contract from you. My contract came up and I switched to a BYOD plan. Now I am told that VoLTE is not compatible with BYOD discount.
The Videotron website says:
"Customers subscribed to a Videotron service but with no agreement, and who own an unlocked VoLTE-compatible iPhone with VoLTE SIM card can use the VoLTE feature. However, they need to activate the feature before being able to use it.
Customers subscribed to a Videotron service but with no agreement, and who own an Android device cannot use the VoLTE feature."
Why is this?
It can't be a thing chnical issue since my phone had VoLTE while I was on contract. So this is a policy and it puts non iPhone phones at a disadvantage.
Thanks.
I have a Galaxy S7 that I got through contract from you. My contract came up and I switched to a BYOD plan. Now I am told that VoLTE is not compatible with BYOD discount.
The Videotron website says:
"Customers subscribed to a Videotron service but with no agreement, and who own an unlocked VoLTE-compatible iPhone with VoLTE SIM card can use the VoLTE feature. However, they need to activate the feature before being able to use it.
Customers subscribed to a Videotron service but with no agreement, and who own an Android device cannot use the VoLTE feature."
Why is this?
It can't be a thing chnical issue since my phone had VoLTE while I was on contract. So this is a policy and it puts non iPhone phones at a disadvantage.
Thanks.
- Just to wrap this up. Got a call from an very nice representative (Mounir). Sorted everything. VoLTE added to the account and working.
I have to say, I have been very impressed with the majority of the representatives at Videotron.
Thank you Francois for forwarding the message and thank you Mounir for fixing this for me.
