Forum Discussion
Arashshah
07-29-2018Chevalier
Why no VoLTE when switching from Contract to BYOD?
Hi, I have a Galaxy S7 that I got through contract from you. My contract came up and I switched to a BYOD plan. Now I am told that VoLTE is not compatible with BYOD discount. The Videotron website...
- 07-31-2018Just to wrap this up. Got a call from an very nice representative (Mounir). Sorted everything. VoLTE added to the account and working.
I have to say, I have been very impressed with the majority of the representatives at Videotron.
Thank you Francois for forwarding the message and thank you Mounir for fixing this for me.
Arashshah
07-30-2018Chevalier
The Android phone was bought from Videotron. I already had VoLTE activated while I was on contract. It worked perfectly fine. I was at the end of my contract and instead of getting a new phone I just kept the same phone and signed up to BYOD plan.
There is no technical barrier, it's just a policy barrier. The trick that you suggested further goes to prove that the policy makes no sense.
Hopefully, someone at Videotron can either explain why this can't be done or they can change the policy to allow compatible Android phones bought from Videotron to benefit from VoLTE.
There is no technical barrier, it's just a policy barrier. The trick that you suggested further goes to prove that the policy makes no sense.
Hopefully, someone at Videotron can either explain why this can't be done or they can change the policy to allow compatible Android phones bought from Videotron to benefit from VoLTE.
Anonyme
07-31-2018We would like to help you with this.
We will contact you in private.
Have a great day!
- François
- Arashshah07-31-2018ChevalierJust to wrap this up. Got a call from an very nice representative (Mounir). Sorted everything. VoLTE added to the account and working.
I have to say, I have been very impressed with the majority of the representatives at Videotron.
Thank you Francois for forwarding the message and thank you Mounir for fixing this for me.- Anonyme08-02-2018
this proves that sometimes, the first line of support/sales is not very well informed of what can be done and what cannot be done.
When fixing things with Videotron, I always try to go through chat first because from this is usually where I get the best service... and as a bonus, I can transfer all the discussion by email to keep a log of everything that has been said.
- Arashshah08-04-2018ChevalierActually I did go through chat first and after a few tries the rep said that VoLTE is not compatible with BYOD discount. That's when I did some digging and found the Videotron disclaimer that to me showed different treatment for iOS vs Android.
I am glad that this is fixed and hopefully the thread will be useful to someone else if they have the same issue (i.e. If a representative on the phone or chat is unaware that this is actually possible).