Discussion de forum
Arashshah
29-07-2018Chevalier
Why no VoLTE when switching from Contract to BYOD?
Hi, I have a Galaxy S7 that I got through contract from you. My contract came up and I switched to a BYOD plan. Now I am told that VoLTE is not compatible with BYOD discount. The Videotron website...
Arashshah
30-07-2018Chevalier
The Android phone was bought from Videotron. I already had VoLTE activated while I was on contract. It worked perfectly fine. I was at the end of my contract and instead of getting a new phone I just kept the same phone and signed up to BYOD plan.
There is no technical barrier, it's just a policy barrier. The trick that you suggested further goes to prove that the policy makes no sense.
Hopefully, someone at Videotron can either explain why this can't be done or they can change the policy to allow compatible Android phones bought from Videotron to benefit from VoLTE.
There is no technical barrier, it's just a policy barrier. The trick that you suggested further goes to prove that the policy makes no sense.
Hopefully, someone at Videotron can either explain why this can't be done or they can change the policy to allow compatible Android phones bought from Videotron to benefit from VoLTE.
Anonyme
31-07-2018We would like to help you with this.
We will contact you in private.
Have a great day!
- François