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Arashshah's avatar
Arashshah
Chevalier
07-29-2018
Solved

Why no VoLTE when switching from Contract to BYOD?

Hi, I have a Galaxy S7 that I got through contract from you. My contract came up and I switched to a BYOD plan. Now I am told that VoLTE is not compatible with BYOD discount. The Videotron website...
  • Arashshah's avatar
    Arashshah
    07-31-2018
    Just to wrap this up. Got a call from an very nice representative (Mounir). Sorted everything. VoLTE added to the account and working.

    I have to say, I have been very impressed with the majority of the representatives at Videotron.

    Thank you Francois for forwarding the message and thank you Mounir for fixing this for me.