Forum Discussion
Arashshah
07-29-2018Chevalier
Why no VoLTE when switching from Contract to BYOD?
Hi, I have a Galaxy S7 that I got through contract from you. My contract came up and I switched to a BYOD plan. Now I am told that VoLTE is not compatible with BYOD discount. The Videotron website...
- 07-31-2018Just to wrap this up. Got a call from an very nice representative (Mounir). Sorted everything. VoLTE added to the account and working.
I have to say, I have been very impressed with the majority of the representatives at Videotron.
Thank you Francois for forwarding the message and thank you Mounir for fixing this for me.
Anonyme
07-31-2018We would like to help you with this.
We will contact you in private.
Have a great day!
- François
Arashshah
07-31-2018Chevalier
Just to wrap this up. Got a call from an very nice representative (Mounir). Sorted everything. VoLTE added to the account and working.
I have to say, I have been very impressed with the majority of the representatives at Videotron.
Thank you Francois for forwarding the message and thank you Mounir for fixing this for me.
I have to say, I have been very impressed with the majority of the representatives at Videotron.
Thank you Francois for forwarding the message and thank you Mounir for fixing this for me.
- Anonyme08-02-2018
this proves that sometimes, the first line of support/sales is not very well informed of what can be done and what cannot be done.
When fixing things with Videotron, I always try to go through chat first because from this is usually where I get the best service... and as a bonus, I can transfer all the discussion by email to keep a log of everything that has been said.
- Arashshah08-04-2018ChevalierActually I did go through chat first and after a few tries the rep said that VoLTE is not compatible with BYOD discount. That's when I did some digging and found the Videotron disclaimer that to me showed different treatment for iOS vs Android.
I am glad that this is fixed and hopefully the thread will be useful to someone else if they have the same issue (i.e. If a representative on the phone or chat is unaware that this is actually possible).- Anonyme08-04-2018For the different treatment iOS vs Android, this is very simple...
All iOS devices have the same software... it doesn’t matter where you buy it... all updates are made available by Apple.
For Android, this is very different..: even if you have the exact same hardware, it doesn’t mean that you also have the exact same software because most of the time, providers are working with phone manufacture to customize or tweak the software installed.
But they said, for you, this didn’t change anything for you because you bought your device from Videotron.