I have a couple of devices (for example, an LG tablet and a PS Vita) that try to connect to my Helix network but are unable to - and it appears that it's the router that's not allowing the connection. Why would this be? Any suggestions to force the connection?
The issue is partly resolved... Videotron said I should not split my network (into separate 2.4 & 5ghz networks) so I combined them into one and the devices now connect, except often it says I'm connected but with no Internet?
Having the same issue with my Sonos One and Fitbit Versa. An old Android tablet connects successfully on the 2.4GHz band though. I'm searching for a solution since a couple of days, to no avail. Seems the Helix Fi is not widespread enough to get a solution, other than adding a second router with a second wi-fi network, and not using Helix wi-fi (but leaving it on unless you wire the TV terminals).
Hi, both my Sonos One and Fitbit Versa can connect now.
For Sonos One, I needed to change the wi-fi settings to connect to a new router. First time I tried this, my wi-fi network wasn't listed, but was detected by my phone and my laptop. Second time, a few days later, my wi-fi network appeared and I was able to link my Sonos One to that network, so it works again.
My Fitbit Versa already knew about my wi-fi network but couldn't connect. This was because I mistakenly named my Helix network differently (Eldorado instead of ElDorado). Maybe the difference in case screwed things up as well.