Helix
33 SujetsPort forwarding using ip adress - Helix Fi
Hi, I'm trying to portforward a port to a server running linux. I know for a fact the device is connected to the internet via my helix router. However, it doesnt show up in the list of connected device on the app. Therefore when i try to create a port forwarding rule my server doesnt show in the possible devices to forward to. I, very annoyingly, cant just enter the ip adress to port forward to. Is there a workaround to this badly designed system? Or is there a way to use an ip adress when setting up port forwarding? Edit: The server doesnt use an IPv6 adress. I can ping the gateway from the server without any packet loss2,6 kVues0like3CommentairesLooking to leave Videotron, can I use my Helix 2 Borne as a router with another company's modem
I can't find any mentions of this anywhere... How am I able to set up my helix 2 borne as a router only? I know about bridge mode but that is if I want to use another router and use the helix 2 as a modem. If I leave Vidéotron will the modem portion of the router stop working as the service is cancelled and the router will keep working? or will the whole thing not work as I am no longer with Vidéotron? Thank youRésolu9,6 kVues0like7Commentairesstill can't access bing.com
Sorry for all the posts, but the replies I posted on the previous thread seem to be disappearing??? here's my 'tracert www.bing.com'when my browser can't browse the site: Tracing route to e86303.dscx.akamaiedge.net [23.53.4.26] over a maximum of 30 hops: 1 2 ms <1 ms 1 ms 10.0.0.1 2 14 ms 13 ms 14 ms modemcable001.219-80-70.mc.videotron.ca [70.80.219.1] 3 23 ms 14 ms 14 ms 10.170.160.106 4 * * * Request timed out. 5 * * * Request timed out. 6 * * * Request timed out. 7 * * * Request timed out. 8 * * * Request timed out. 9 * * * Request timed out. 10 * * * Request timed out. 11 * * * Request timed out. 12 * * * Request timed out. 13 * * * Request timed out. 14 * * * Request timed out. 15 * * * Request timed out. 16 * * * Request timed out. 17 * * * Request timed out. 18 * * * Request timed out. 19 * * * Request timed out. 20 * * * Request timed out. 21 * * * Request timed out. 22 * * * Request timed out. 23 * * * Request timed out. 24 * * * Request timed out. 25 * * * Request timed out. 26 * * * Request timed out. 27 * * * Request timed out. 28 * * * Request timed out. 29 * * * Request timed out. 30 * * * Request timed out. Trace complete. Last time I got an incomplete trace it stopped at 216.113.125.7 (Videotron Ltee, Beauharnois QC), this time it stopped at10.170.160.106 (bogon ip)? When access to bing.com doesn't work, it's this bogon ip that is most often the last link in the chain of ips that work. Again, sorry for all these posts, but this for me is a larger problem.Résolu2,8 kVues0like7CommentairesTechnical questions about moving to Helix
I've been considering moving to Helix and have a few questions: - I have Videotron phone service through my Arris TM822 Cable modem - does the Helix unit have a battery backup as well for phone service? - I would like to put the Helix gateway in Bridge mode as I have a high end commercial grade router and wifi setup; does the Helix gateway provide a true public IP address in bridge mode or is giving out a private RFC1918 IP address? I would like to avoid double NATting. - In Bridge mode, is native IPv6 available? - If the technician were to give me the equipment to install myself and replace my TM822, would they also provide the security socket removal tool to remove the security sleeve from the coax? - Are the security sleeves still required with phone service? - I currently have 60/10 with my TM822 modem; would it be possible to upgrade to the 100mb Helix plan with my current equipment? - What is the current upload speed offered with the 100mb Helix plan? It is not listed on the website! Thanks!Résolu9,1 kVues1like4CommentairesCannot connect Alexa Echo Dot to Helix network
Here's hoping someone came across this issue and has a solution. I recently became a Videotron customer. We recently acquired an Echo Dot, 3rd generation and are in the process of making our home smart. Initially, all went well. We installed the dot and our smart light bulbs, no problem. At one point, we noticed that the network was a bit weaker in some areas of the house and got a pod to strengthen it. This meant the pod forced our initially split 2.4 and 5.0 networks to merge, disconnecting the Echo dot (which was onto the 5.0) from the network in the process. Since, we have tried the following: - disabling the 5.0 in the admin page and resetting everything ; - ordering a new Echo dot and trying to install it ; - reducing security temporarily ; - enabling network access on the mobile device on which the Alexa app is installed ; - uninstalling the Alexa App and re-installing ; - resetting Echo devices ; - resetting the Helix ; - involved Videotron customer service (twice - the Echo dot remains disconnected) ; - involved Amazon customer service (their response was to replace the device, which did not fix the issue). What are we missing? We've tried everything and this device still won't connect! Is there anything else we need to try? Help!Résolu3,4 kVues0like2CommentairesHelix not handing out IP addresses (DHCP issue)
Since Friday, our Helix is not handing out IP addresses anymore (over DHCP). Restarting the Helix did not help. As a workaround, we have manually configured the IPv4 address, subnet mask, gateway IP, and DNS IPs on our laptops (Windows and Linux). This works for now. Anybody else have this problem? Would be nice to get it fixed.Résolu4 kVues0like2CommentairesBlocked ports on Helix
I was surprised when I started looking at my firewall logs and doing test myself that it now seems that Helix is letting through some tcp & udp ports that were previously blocked in the past. Can someone from Videotron check if someone removed an ACL on your side? For example, I'm seeing that ports 80 & 443 are open now as from what I read here they should be blocked: https://forum.videotron.com/t5/internet-telephony/business-internet-port-block/td-p/22929#:~:text=Here%20are%20the%20ports%20that,)%2C%204444%20(BLASTER). Thanks1,8 kVues0like0CommentaireSamsung soundbar interfering with Wifi?
Hi. A friend of mind was told that his Samsung soundbar will interfere with the WiFi signal from his Helix gateway. I also have a Samsung sound bar and a regularly have my WiFi signal interrupted when using my iPad, computer and game console. Especially annoying when in an on-line meeting. Is their any merit to that? I followed every trouble shooting tip to try to alleviate this problem, but without success. That's my last guest as to what might explain these regular interruptions. Thanks.6,2 kVues0like3Commentaires