Helix
77 SujetsTechnical questions about moving to Helix
I've been considering moving to Helix and have a few questions: - I have Videotron phone service through my Arris TM822 Cable modem - does the Helix unit have a battery backup as well for phone service? - I would like to put the Helix gateway in Bridge mode as I have a high end commercial grade router and wifi setup; does the Helix gateway provide a true public IP address in bridge mode or is giving out a private RFC1918 IP address? I would like to avoid double NATting. - In Bridge mode, is native IPv6 available? - If the technician were to give me the equipment to install myself and replace my TM822, would they also provide the security socket removal tool to remove the security sleeve from the coax? - Are the security sleeves still required with phone service? - I currently have 60/10 with my TM822 modem; would it be possible to upgrade to the 100mb Helix plan with my current equipment? - What is the current upload speed offered with the 100mb Helix plan? It is not listed on the website! Thanks!Résolu9,2 kVues1like5CommentairesPort forwarding using ip adress - Helix Fi
Hi, I'm trying to portforward a port to a server running linux. I know for a fact the device is connected to the internet via my helix router. However, it doesnt show up in the list of connected device on the app. Therefore when i try to create a port forwarding rule my server doesnt show in the possible devices to forward to. I, very annoyingly, cant just enter the ip adress to port forward to. Is there a workaround to this badly designed system? Or is there a way to use an ip adress when setting up port forwarding? Edit: The server doesnt use an IPv6 adress. I can ping the gateway from the server without any packet loss2,7 kVues1like6CommentairesProblems with my IP address
Hi there. I’ve been trying for several months now to open network settings in the browser. Before it worked fine, but it seems that my browser is not able to reach my public IP anymore. The browser tries to load it for a minute and gives an error. I also encountered problems with running servers on my PC. I tried to solve this problem for like a month or so and couldn't find any information about that. I have literally checked everything available on the internet with no results. I appreciate any help from you.28Vues0like1CommentaireHélix in Florida
Hi community. I am spending the winter in Florida. My helix is recording programs back home in Saint Jerome. When I try to watch my pre-recorded programs or live television here in Florida, I get an error message saying that I do not have access in this country. I have installed a VPN with an IP address in Montreal I still have no access to my recorded programming or live television. Has anyone found a workaround for this problem?320Vues0like0Commentaire- 3,7 kVues0like0Commentaire
Discovering Helix: Your voice remote
Voice command is definitely the star of all the Helix TV system’s new features. In fact, it’s hard to miss, since you’ll find the feature’s button right in the centre of your remote. Simply press this button, ask for something and Helix will show you content that meets your needs. In my experience, voice recognition has proven to be very effective. The system almost always understands what I want. You can make a wide range of requests, like finding a channel, fast-forwarding or going back during a program or bringing up Carey Price’s latest stats. Don’t worry, you need to enable voice command manually, meaning your remote isn’t always listening to you. You must hold down the button while giving a command; only then does the remote listen to your voice. Here are a few commands you can try out. Check out other articles by our technology correspondentMathieu Roy.3 kVues0like0Commentaire