Discussion de forum
Devices cannot connect to Helix
I have a couple of devices (for example, an LG tablet and a PS Vita) that try to connect to my Helix network but are unable to - and it appears that it's the router that's not allowing the connection...
In that case, here is what you could do:
1- Connect yourself to your HelixFi mobile application.
2- Click on the Network tab.
3- On top of the app, click on the pen
4- You should be able to put a checkmark in Use different names and passwords for 2.4 and 5 GHz WiFi.
5- Name each network differently and put a password too. Do not forget to Apply Changes.
6- You should be able to connect manually to the network of your choice and see if everything is more stable.
Have a good day!
Having the same issue with my Sonos One and Fitbit Versa. An old Android tablet connects successfully on the 2.4GHz band though. I'm searching for a solution since a couple of days, to no avail. Seems the Helix Fi is not widespread enough to get a solution, other than adding a second router with a second wi-fi network, and not using Helix wi-fi (but leaving it on unless you wire the TV terminals).
Hi, both my Sonos One and Fitbit Versa can connect now.
For Sonos One, I needed to change the wi-fi settings to connect to a new router. First time I tried this, my wi-fi network wasn't listed, but was detected by my phone and my laptop. Second time, a few days later, my wi-fi network appeared and I was able to link my Sonos One to that network, so it works again.
My Fitbit Versa already knew about my wi-fi network but couldn't connect. This was because I mistakenly named my Helix network differently (Eldorado instead of ElDorado). Maybe the difference in case screwed things up as well.
