Discussion de forum

Avatar de Ipse
Ipse
Samurai
06-27-2021

S21Ultra: I don't have an HD or VoLTE status indicator

I do have VoLTE enabled in Settings, LTE is selected  (I'm usually on band 4 or 12) but  I don't see what Samsung calls a "IMS Network Status Indicator" - I expect it is a "HD+" icon.

Also, I have never seen a wideband codec in use, just AMR NB while on calls to other mobiles that support VoLTE.

My old Mate 20 pro has always shown an HD icon.

 

EDIT : I ran a quick test, with VOLTE enabled, data stays on LTE, without it, it drops to 4G.  So it VoLTE works, it's just the indicator missing.

 

 

 

 

 

 

 

s21 Ultra
VoLTE
  • Avatar de CedrikS
    CedrikS
    06-29-2021

    Hi Ipse,

     

    We strongly suggest you reach our technical support so they can note the issue and make some verifications with you: http://bit.ly/FB_Contact_Us

     

    Thank you and have a nice day!

  • Avatar de Ipse
    Ipse
    Samurai
    06-27-2021

    How does one open an official bug? The HD indicator exists on Telus S21Ultra phones.

    • Avatar de CedrikS
      CedrikS
      Moderator - Solution Expert
      06-29-2021

      Hi Ipse,

       

      We strongly suggest you reach our technical support so they can note the issue and make some verifications with you: http://bit.ly/FB_Contact_Us

       

      Thank you and have a nice day!

      • Avatar de Ipse
        Ipse
        Samurai
        06-30-2021

        Thanks...but can a Videotron customer using S21Ultra confirm THEY DO get an HD icon?

        I need to know if I screwed up something messing around with GoodLock or it's a common carrier problem.

        I can't be the only one with a S21Ultra.