Discussion de forum
Résolu
Horrible service during power outage
Hi, This past friday my neighbourhood got hit by a thunderstorm. Nothing unexpected during a summer heat wave. During that storm we lost power at my house. This outage lasted about 7 hours. The...
Data should still work during a power outage. Did you call Vidéotron about this?
I thought so too, and I haven't yet. i have only been with Videotron for just under a year so I wanted to ask the group first before I went to them.
Cellphone outages are a pretty rare occurence.
Maybe it has something to do with the major outage that affected most carriers.
We had issues last year when there was a major power outage in Ottawa for several days in some areas, but in that case just about every carrier had issues, and it took a while before the issues started.. In this case it was almost instant.. 5-10 min after power went out I tried to report it to hydro and had no data.
I'll get in contact with Videotron, and see what they say.- When there’s a problem, try to call Vidéotron immediately... they may be able to fix the problem right away.
That said, all towers have battery backups and most of them also have generators... so a power outage should not affect anything.
