troubleshooting
16 SujetsHelix Tv App Samsung TV Issue
Has anyone on a new samsung tv recently have their Helix TV app show a black screen only when you try to access the app. I know it's not the TV I tried everything possible. Something is going on with the app on thr samsung tv. Anyone else having this issue? It caused me to miss the first period of the hockey game tonight and had to watch the rest on my phone.18Vues0like0CommentaireHelix TV Issue "Channel Temporarily Unavailable"
I have always had this issue, but disregarded it because I didn't watch too much TV. However, now that the Olympics are on, I've been watching much more often. The issue I'm experiencing is that every time I watch Helix TV, after a few minutes, the three dots appear on the screen as if it's loading something. After sometime, the error message shows up "This channel is temporarily unavailable". While this is happening, I can hear the sound of the channel in the background, and can change channels, but I can't see anything except the 3 dots. Clicking "Try Again" or "Cancel" does not do anything. Guide still works and the Helix button brings up the menu, but when anything is selected, it just shows the 3 dots loading. The only thing that fixes this is to unplug the box and plug it back in, but then after a few minutes the problem starts up again. I have tried changing HDMI cables, changing the Helix box from the old (Gen 1) to the more recent (Gen 2), but still am having the same problem. Please see the screenshot for a better understanding. Has anyone experienced this before, and if so, what was the solution?84Vues0like2CommentairesO
I've had HELIX with GIGA speed for almost 3 years. So far, it's been pretty reliable but there are occasional interruptions and slowdowns. Certainly better than Illico. But over the last 2 months, I've been losing Internet or WiFi connections several times during the day. These are short disruptions...a minute or a few. Several times too the HELIX receivers can't connect to the gateway. But after a few minutes it's OK. It's become a real annoyance. So I called technical support last week. They told me right away that I have electromagnetic interference. Apparently, they have a tool that tells them this. Happens at fairly regular intervals not not exactly at predicable times and rarely overnight. But nothing has changed in my home. The gateway is still in the same place and nothing is blocking it. I haven't bought anything like a soundbar or smart TV or any new appliance. This problem has come out of nowhere. Maybe a neighbor? I live in brick a home and my neighbor's homes are all brick too. I have a hard time believing that's the cause. Anyone else have a similar problem? How do you go about finding the problem. The support guy said I could download the NetSpot app which I did. But I can't really figure out how this product works. Any one have experience with such a tool? If this continues, I'm going to Switch to Bell Fibre direct 3.0 Gbps.Résolu26Vues0like2CommentairesVideotron cause Disconnect in League of Legends only?
Has anyone been disconnecting randomly while playing League of Legends? I sometimes disconnect for like 5-10s randomly and it happens only in LoL? I asked my friends who are with Videotron and they seem to experience the same issue too?966Vues5likes16CommentairesNo handshake between Illico 4K Ultra-HD PVR and Samsung Crystal UHD DU7100
I have had enough with videotron. I got on boxing day a new TV (Samsung Crystal UHD7100) and after setting it up, it discovered my videotron box an Illico 4K Ultra-HD PVR (Samsung VD940CJ). it worked fine while I kept on the TV, but after turning it off and back on again, the videotron signal went black, disconnecting the HDMI cable and letting the TV set discover again the cable box worked the first time, but after a cycle of off/ons the problems comes back, sometimes no image, sometimes no sound, and after trying everyhting posible, even after a hard reset on the tv set, nothing, nothing at all. If videotron doesn't allow the HDMI signal to be visible (maybe it thinks I'm connecting a recording device or something else) I will cancel the service. I've had enough. I followed step by step the recommendations in Handshake problem? | La Communauté Vidéotron - 27280 to no avail. Waste of time and lots of frustration.352Vues0like4CommentairesError when sending attached scam email
Hi, everytimes I want to report a scaming email to any scam email address, I send it as an attachment but then I get this error popup all the times. What is this error? Why am I getting this? How can I fix this? Or how can I report scam email to Videotron and to anywhere else (ex: spam@fightspam.gc.ca)? P.S. : I am using Thunderbird 128.13.0esr (64-bit) email tool under Ubuntu 24.0468Vues0like0CommentaireImproving VoIP Stability While Traveling – Stag VPN Experience
<p>Hey everyone,</p> <p> I wanted to share a quick tip for those who rely on VoIP or internet calling services while traveling or working remotely. I've been using <strong>Stag VPN</strong> recently to stabilize my internet connection during calls, especially over public or shared networks. </p> <p> Before using it, I often had call drops or jitter issues with my internet telephony setup. But with Stag VPN, the connection feels more stable and secure. It routes traffic efficiently and helps avoid ISP throttling or region-based disruptions. </p> <p> Anyone else here tried using a VPN for internet calling? Would love to hear your experience or other recommendations! </p> <p><strong>Tags:</strong> <em>#VoIP</em>, <em>#VPN</em>, <em>#StagVPN</em>, <em>#InternetCalling</em>, <em>#RemoteWork</em></p>110Vues0like1CommentairePourquoi il faut appeler le service a la clientèle une fois par année pour les payment préautorisés?
Pourquoi il faut appeler le service a la clientèle une fois par année pour les payment préautorisés? Et pourquoi les employés de Vidéotron ne sont jamais assez intelligent pour comprendre le problème? Il dise toujours d'appeler le service a la clientèle, mais devoir les appeler a chaque année pour un appel de plus qu'une heure c'est justement le problème! Et le problème reviens toujours!221Vues0like2Commentaires