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Re: SPAM EMAILS - Videotron email account
jonz66Exactly and i spoke Tech support and they commented not much they could do they would sort of monitor the situation and told me to go and look for a 3rd party spam filter app (which they were not permitted to recommend anything) waste of time but i don't know if you noticedOutlook has stopped bringing in those spam emails and everything is on the videotron webmail .. so this is definitely something on their server side with their junk mail filtering not working .. I keep sending them to spam-report@videotron.cavia the webmail as an attachment and mark them as spam. I had to remove my videotron email from my cell phone as the emails kept coming in uses data ..4,2 kVues0like2CommentairesSPAM EMAILS - Videotron email account
Lately over the past few weeks I have been receiving so much spam to my videotron email that I have never had over the many years Is anyone else seeing this? I have been forwarding them all to the spam-filter email address for Videotron, my junk mail filter in Outlook cannot be set any higher. How do i change my email address within Helix customer Centre, since there does not seem to be much other workaround?4,3 kVues0like4CommentairesHelix Recordings during a power outage
Hello, The other evening we had a power outage for most of the night and all my Helix pre-set recordings were recorded in full during the evening. Videotron can you explain how this is done with the technology behind it? Does it have to do with the fact that that your Helix tv terminal has its recordings on your cloud server?2,6 kVues0like1CommentaireRe: unstable helix wifi connection
I assume your laptop is in the same room as the Helix modem or you have tried to place it in the same room? I would definitely check the drivers of the wireless card try and update them from the manufacturer, if you have windows 10 check if any recent updates were done, also verify if the wireless card is good for the 5GHZ channel bandwidth802.11ac or802.11nif not note that the Helix Gateway does have the 2.4Ghz but again it depends on your network card stability, and if all else does not seem to work too well try and purchase a 5ghz WiFi Adapter (usb from amazon) and see if it improves the connection.6,5 kVues0like0CommentaireHelix TV Remote
Hello, Since the Helix Tv remote does not have a stop button (as it did on the Illico remote) to stop a tv recording you are watching or even a movie on demand. When I press pause on the screen it only shows to go forward or rewind or play but no stop option. Is there another way to stop what you are watching or the only way is to press the exit button on the remote? Thank you,2,9 kVues0like1CommentaireHelix Question
I was thinking to switch to Helix but I would like to know the following: Right now with Illico I have my tv in 1 room and in another room I have the Illico modem & Router where my work pc is and phone for the office. My office phone needs to be connected directly to the router. Can I have Helix in 2 seperate rooms? Will additional equipment need to be purchased such as wi-fi pods or is it possible to have a similar setup as i have now where the Helix Tv box will have a ethernet connection to the tv as i have now and wi-fi modem be in the other room and not pose any setup/connection issues?Résolu5,1 kVues0like1Commentaire4k PVR Issue (recordings cut short)
My 4K HDPVR is having the issue whereby a program seems to have recorded only then when you play it back does it only show may be 1 min or 30 seconds and then stops playing skips right to the end. I have restarted my terminal and it was ok for may be 1 week and then the problem re-occured. It is very annoying and this should not happen. is there any insight as to what is causing this and any permanent solution?3,6 kVues0like1CommentaireTime Shifting USA stations why not in HD??
I recently took the time shifting package and to my disappointment the USA stations are not in HD? Why is this when Bell Fibe TV had them all in HD. I would hope Videotron will move forward with placing thesestations and others in HD.2,9 kVues0like0Commentaire4K HDPVR
After having switched my services to Videotron from Bell Fibe I am disappointed in the tv service. First there is no way on the Videotron PVR to only record new shows, you can only record the show on the same day and time but then if repeats are put in between it records everything I am hoping that can become a new feature? Also when looking through the guide and selecting tv programs to record Bell's used to tell you if it was a new episode all videotron tells you is episode# season# which can be a little confusing if you have never taken note something to improve? Also when watching a movie from channels on demand andyou stop the movie the system should really have the option to continue where you left off. Now you need to start watching the movie from the start and the FWD option is very slow. The restart option should really become a new feature as sometimes you miss the movie on TMN or a show and want to restart it. Anyway for Videotron to add access to Discovery on Demandshows and also showthose available in 4K?Résolu6,1 kVues0like1Commentaire