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Avatar de jicjoc
jicjoc
Initiate
10-03-2019
Résolu

New user - Phone wont connect

Hi I got a phone subscription to videotron. Got my sim in the mail last week now im trying to get it to work in my phone   I have an LG G3 and my wife has an S9 both fully unlocked and work LTE w...
Android
Avatar de Anonyme
Anonyme
10-03-2019
You SIM is probably not activated yet.
Call customer service... they will be able to sort this out quickly.
Avatar de jicjoc
jicjoc
Initiate
11-03-2019

Thank you

So i rang them and they said that was indeed the problem and they told me they had activated it then wait 10 mins, restart my phone and it should work

I did all that, but it wont work...

 

And now customer service is closed...

Very annoying

  • Avatar de Anonyme
    Anonyme
    11-03-2019
    Technical support is still opened.