New user - Phone wont connect

[jicjoc]

Hi

I got a phone subscription to videotron.

Got my sim in the mail last week now im trying to get it to work in my phone

I have an LG G3 and my wife has an S9 both fully unlocked and work LTE with Rogers/Telus.

The sim card wont register on Videotron network on either.

When i go toSettings and search manually for networks, both phones display a videotron option but on no phone will it connect. Both phones just sit there thinking about it

Any help?

I have the APN settings for videotron but i cant even use that yet

[Anonyme · Accepted solution]

You SIM is probably not activated yet.
Call customer service... they will be able to sort this out quickly.

[jicjoc]

Thank you

So i rang them and they said that was indeed the problem and they told me they had activated it then wait 10 mins, restart my phone and it should work

I did all that, but it wont work...

And now customer service is closed...

Very annoying

[Anonyme]

Technical support is still opened.