New user - Phone wont connect

Hi

I got a phone subscription to videotron.

Got my sim in the mail last week now im trying to get it to work in my phone

I have an LG G3 and my wife has an S9 both fully unlocked and work LTE with Rogers/Telus.

The sim card wont register on Videotron network on either.

When i go toSettings and search manually for networks, both phones display a videotron option but on no phone will it connect. Both phones just sit there thinking about it

Any help?

I have the APN settings for videotron but i cant even use that yet