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still can't access bing.com

MarcinRak
Officer

Sorry for all the posts, but the replies I posted on the previous thread seem to be disappearing??? 

here's my 'tracert www.bing.com' when my browser can't browse the site:

Tracing route to e86303.dscx.akamaiedge.net [23.53.4.26]
over a maximum of 30 hops:

1 2 ms <1 ms 1 ms 10.0.0.1
2 14 ms 13 ms 14 ms modemcable001.219-80-70.mc.videotron.ca [70.80.219.1]
3 23 ms 14 ms 14 ms 10.170.160.106
4 * * * Request timed out.
5 * * * Request timed out.
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 * * * Request timed out.
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

 

Last time I got an incomplete trace it stopped at 216.113.125.7 (Videotron Ltee, Beauharnois QC), this time it stopped at 10.170.160.106 (bogon ip)? When access to bing.com doesn't work, it's this bogon ip that is most often the last link in the chain of ips that work.

Again, sorry for all these posts, but this for me is a larger problem.

7 REPLIES 7

JulieL
Moderator - Solution Expert
Moderator - Solution Expert

Hi! If you would like help from our technical support, we invite you to contact us by phone or chat so we can make real time tests with you; https://videotron.com/en/contact-us
Thank you 🙂

So what finally seems to have worked for me, is changing the primary and secondary DNS servers to 8.8.8.8 and 8.8.4.4. (As an aside, I first tried changing the DNS to 1.1.1.1, but that didn't help).

 

 

I have the same problem, cannot reach Bing when connected to Videotron.

 

Tracing route to e86303.dscx.akamaiedge.net [23.53.4.33]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 10.0.0.1
2 14 ms 5 ms 5 ms modemcable001.144-83-70.mc.videotron.ca [70.83.144.1]
3 11 ms 11 ms 11 ms 10.170.193.82
4 589 ms 680 ms 948 ms 216.113.125.9
5 * * * Request timed out.
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.

BigMav
Initiate

What about sending the info to the IT team a lot page doesn't load correctly already rebooted my helix modem . It's on all my computers ! But if i use my 5g connection everything works just fine. It's been 2 weeks already.

JFrancoisD
Moderator - Solution Expert
Moderator - Solution Expert

Good morning! 

 

An issue similar to yours has been reported on our end and is currently being worked on by our IT team. However, to be sure that you are indeed affected by that issue I recommend contacting our Tech Support anyway to eliminate the possibility of an entirely different problem. 

 

You may contact our technical support by chat at https://videotron.com/en/contact-us and provide the traceroute above if necessary. 

 

Have a great day! 

 

 

-JFrancoisD

MarcinRak changing dns to 8.8.8.8 fixed the issue Vidéotron is useless thank you sir

CedrikS
Moderator - Solution Expert
Moderator - Solution Expert

Good morning BigMav. We are glad that you have found a solution but we strongly suggest you reach our technical team for further investigation: https://videotron.com/en/contact-us  

If needed, they will escalate the situation! Thank you!