As-tu ce trouble depuis longtemps ?
Quel est ton forfait Internet ?
Quel site de test de vitesse tu as utilisé pour obtenir les résultats ?
As tu fait un reset électrique du routeur et du modem ?
As-tu testé sans routeur ?
As tu testé avec un autre ordinateur ou avec un appareil mobile, tablette, etc. ?
As tu des applications ouvertes qui utilisent l'internet ? Torrent, pare-feu, caméra de sécurité qui diffuse sur Internet, etc. ?
Pour continuer sur les points de samus,
-As-tu testé sur plusieurs appareils et pas juste un?
-L'age du routeur (un routeur a une duré de vie limité)
-Résultat d'un speedtest direct au modem?
-Si un reset électrique du routeur change rien, est-ce qu'un formattage de l'appareil mieu? (générallement fait en tenant le bouton reset enfoncé ~30 secondes)
-Quand tu dit \"service client\", parle tu du service a la cliente ou soutient technique? (Si service a la cliente, je te conseille d'appeler le soutient technique)
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"208","kudosSumWeight":1,"repliesCount":0,"postTime":"2017-08-01T06:29:29.063-04:00","lastPublishTime":"2017-08-01T06:29:29.063-04:00","metrics":{"__typename":"MessageMetrics","views":9780},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Rank:rank:3":{"__typename":"Rank","id":"rank:3","position":16,"name":"Employee","color":"333333","icon":null,"rankStyle":"TEXT"},"User:user:286":{"__typename":"User","id":"user:286","uid":286,"login":"Ghost","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2017-06-05T15:10:37.263-04:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://forum.videotron.com/t5/s/ogevo67675/m_assets/avatars/default/avatar-7.svg?time=0"},"rank":{"__ref":"Rank:rank:3"},"entityType":"USER","eventPath":"community:ogevo67675/user:286"},"ModerationData:moderation_data:1597":{"__typename":"ModerationData","id":"moderation_data:1597","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:1597":{"__typename":"ForumReplyMessage","uid":1597,"id":"message:1597","entityType":"FORUM_REPLY","eventPath":"category:fr/community:ogevo67675board:internet-telephonie/message:1592/message:1597","revisionNum":1,"author":{"__ref":"User:user:286"},"readOnly":false,"repliesCount":1,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:internet-telephonie"},"parent":{"__ref":"ForumReplyMessage:message:1593"},"conversation":{"__ref":"Conversation:conversation:1592"},"subject":"Re: Connection affreusement lente, bug, ping spike, et plus encore","moderationData":{"__ref":"ModerationData:moderation_data:1597"},"body":"Salut,
En fait, pour simplifier le troubleshooting, vous pouvez commencer par un des points que Samus avait déjà écrit: \"As-tu testé sans routeur ?\".
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"152","kudosSumWeight":0,"postTime":"2017-08-01T09:30:19.264-04:00","lastPublishTime":"2017-08-01T09:30:19.264-04:00","metrics":{"__typename":"MessageMetrics","views":9773},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuNHwyLjF8b3wxfDE2OjAsNDE6MXwx","node":{"__ref":"ForumReplyMessage:message:1598"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:1598":{"__typename":"ModerationData","id":"moderation_data:1598","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:1598":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:138"},"id":"message:1598","entityType":"FORUM_REPLY","eventPath":"category:fr/community:ogevo67675board:internet-telephonie/message:1592/message:1598","revisionNum":1,"uid":1598,"depth":3,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:internet-telephonie"},"parent":{"__ref":"ForumReplyMessage:message:1597"},"conversation":{"__ref":"Conversation:conversation:1592"},"subject":"Re: Connection affreusement lente, bug, ping spike, et plus encore","moderationData":{"__ref":"ModerationData:moderation_data:1598"},"body":"En théorie, le soutien technique aurait du tester tous ces points au téléphone. Sans avoir la réponse à tous ces tests, on ne peut pas poser un diagnostic éclairé sur le problème.
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"187","kudosSumWeight":0,"repliesCount":0,"postTime":"2017-08-01T10:12:52.174-04:00","lastPublishTime":"2017-08-01T10:12:52.174-04:00","metrics":{"__typename":"MessageMetrics","views":9768},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"Rank:rank:7":{"__typename":"Rank","id":"rank:7","position":25,"name":"Admiral","color":"333333","icon":null,"rankStyle":"TEXT"},"User:user:105":{"__typename":"User","id":"user:105","uid":105,"login":"MayaP","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2017-05-25T16:50:34.813-04:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://forum.videotron.com/t5/s/ogevo67675/m_assets/avatars/default/avatar-12.svg?time=0"},"rank":{"__ref":"Rank:rank:7"},"entityType":"USER","eventPath":"community:ogevo67675/user:105"},"ModerationData:moderation_data:1644":{"__typename":"ModerationData","id":"moderation_data:1644","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"AcceptedSolutionMessage:message:1644":{"__typename":"AcceptedSolutionMessage","author":{"__ref":"User:user:105"},"id":"message:1644","entityType":"FORUM_REPLY","eventPath":"category:fr/community:ogevo67675board:internet-telephonie/message:1592/message:1644","revisionNum":1,"uid":1644,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:internet-telephonie"},"parent":{"__ref":"ForumTopicMessage:message:1592"},"conversation":{"__ref":"Conversation:conversation:1592"},"subject":"Re: Connection affreusement lente, bug, ping spike, et plus encore","moderationData":{"__ref":"ModerationData:moderation_data:1644"},"body":"Tout ce qui a été mentionné jusqu'à date par SamusAran, Kira et Ghost sont d'excellents tests et vérifications à accomplir.
\n\n\n\n
Depuis ce temps, la situation a-t-elle été corrigée?
\n\n\n\n
Au besoin, le soutien technique reste présent pour vérifier le tout! Voici comment nous joindre par téléphone et par clavardage (sur internet): http://www.videotron.com/residentiel/nous-joindre
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