Discussion de forum
After unlimited music shut down
Is everyone getting 8GB after the unlimited music service shut down :)? Let me know thank you.
Hmm yes and no, here's why.
Everyone that is affected by the removal has received a temporary extra 8gb of data in preparation of the real data blocs.
Since August 3rd, at your billing data, that 8gb will be removed and replaced with the actual compensation data bloc that varies between 1 and 8gb.
The bloc is based on your highest usage of unlimited music in the past 12 months.
Between 0 and 1 gb of music => 1gb extra
Between 1 and 2 gb of music => 2gb extra
Between 2 and 4 gb of music => 4gb extra
4gb of music and higher => 8gb extra
You should of gotten a letter this summer letting you know what you where supposed to get.
If you didn't simply contact an agent from technical support or customer care and they should be able to tell you what it is.
Hi Danny,
I only joined Videotron 1 full month before the unlimited music shutdown, there wasn't much of a chance to gather usage data for me over a 12 month period. I only had 1GB added to my account. Is there a chance that anything can be done in my case? Or are all decisions final?
Hi Nick,
We will send you a private message in order to get your contact information and to verify the situation with you.
Thank you!
