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wifi connection with roku
Hello, I can get my Roku TV set up and working on Videotron data using my cellphone as a hotspot, so I know the Roku television works, but it will not connect to my Videotron wireless network (helix). The Roku detects our wireless network but will not connect. We have done all the resets etc.. the connection is not happening to the Videotron wifi (Helix). Why is this?
1 Réponse
- I ran a WiFi scan using my phone at various points in my apartment and found that my Helix router has chosen literally the worst possible WiFi channels. Any help fixing this would be appreciated.
Hello Kayosweaver!
As long as the band-steering feature is enabled (both networks are joined under one SSID), the Helix Gateway will analyze the Wi-Fi environment and adapt by selecting the best channels and bands for each device. This process can take up to 48 hours.
If you have separated the bands, thus disabling band-steering via Helix Fi, you can manually select channels in your Wi-Fi network settings. If channel selection is left automated, like most routers, the Gateway will also scan and automatically select the least congested channel when rebooted.
I hope this helps!
-JFrancoisD
Hi FrancoisD,
currently, I have 2 separate wifi SSID for 2.4G and 5G. I have a device on the 2.4G wifi that connect intermintently, probaly due to interferencies, I want to change manually the channel used for the 2.4G from 11 to 6 or 1, I had a very good connexion before (I was on Bell), and this problem is new. Also, please tell me where we can find the RF Power Level control.
Actually, the Helix FI is located in my home basement, where there is practically no RF coming from outside to the router, so I suspect the Helix FI doesn't "see" all the interferencies present at the ground floor, and unfortunately, it choose a bad channel, it is necessary to adjust manually the correct channel.
Thanks
FrançoisB
It could be a compatibility issue with Helix’s Wi-Fi settings—try switching to a 2.4GHz network if you’re on 5GHz. If that doesn’t work, on the Videotron support page for specific troubleshooting steps.
