Discussion de forum

Avatar de jadacalo
jadacalo
Initiate
06-20-2023

Videotron and 30 days garantee

Ok so here is my very short version story. I tried to cancel my subscription last night, on the 30th day of Videotron's "30 days Satisfaction Guarantee" but couldn't do it online as I assumed I could. (isn't everything done online these days???

So having no choice but to call them, I did it this morning, on the 31st day.

Videotron is now crucifying me with a $450 fee for the Helix equipment as there is now 23 months left to the contract.

In my opinion, the 30th day ends at midnight right?
Videotron Customer Service is not available after 7pm.

So, why should I be penalized?

I am with my 30 days.

 

Any thoughts?

Jack

  • Avatar de OlivierC
    OlivierC
    Moderator - Solution Expert
    06-20-2023

    Hello Jack! I would recommend contacting the customer service team and explaining the situation in every detail, an agent will be able to assist you with that. You can contact us on Facebook if you would like!

     

    Otherwise, here is the customer service's phone number : 1-877-512-0911

     

    Wishing you a great day!

  • Avatar de jadacalo
    jadacalo
    Initiate
    06-20-2023

    Hello Olivier,

    I did just that this morning but in the end they said that it their terms are clearly stated in black on white and that I had no recourse. End of story. Wow.

    If you on the other hand believe that Videotron was harsh and are willing to look into my case, please let me know how to contact you and I will be very please to reach out.

    Thanks