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Avatar de ynw93
ynw93
Initiate
07-28-2022

Looking to leave Videotron, can I use my Helix 2 Borne as a router with another company's modem

I can't find any mentions of this anywhere... How am I able to set up my helix 2 borne as a router only?

 

I know about bridge mode but that is if I want to use another router and use the helix 2 as a modem.

 

If I leave Vidéotron will the modem portion of the router stop working as the service is cancelled and the router will keep working? or will the whole thing not work as I am no longer with Vidéotron?

 

Thank you

  • Good morning ynw93! If you have the Helix gateway, it will only work on our network. You can use it like it is or use the bridge mode but you need to stay with Videotron. Thank you! 

  • Avatar de CedrikS
    CedrikS
    Moderator - Solution Expert

    Good morning ynw93! If you have the Helix gateway, it will only work on our network. You can use it like it is or use the bridge mode but you need to stay with Videotron. Thank you! 

    • Avatar de karlos88
      karlos88
      Officer
      Salut Vincent on m’a dit que le hélix fit pouvait être utiliser sur un autre réseau comme pont? Sans être avec Vidéotron nécessairement. Peux tu confirmer ?
    • Avatar de JonTheWong
      JonTheWong
      Initiate
      Just to confirm, you’re saying that I can’t bring a Helix modem/router to another provider and use only the router part of my helix?

      Are you saying there’s no WAN port that would allow me to plug a modem and use the router part of the helix?

      Bridge mode disables the router aspect but I think the question was a reverse scenario.

      Aka what if they go with another provider and set the new provider modem/router in bridge mode and only have the Helix as a router to manage their home devices.

      Can you confirm?
      • Avatar de wildenrou
        wildenrou
        Officer

        Hi Jon, have you found a way to make this happen? I am switching to Bell Giga Hub tomorrow and have bought a helix gateway a year ago so I would like to use it to extent or improve my home network that will now be runninng with Bell Fibe. Thanks!