Are you saying there’s no WAN port that would allow me to plug a modem and use the router part of the helix?
Bridge mode disables the router aspect but I think the question was a reverse scenario.
Aka what if they go with another provider and set the new provider modem/router in bridge mode and only have the Helix as a router to manage their home devices.
Can you confirm?","body@stringLength":"551","rawBody":"Just to confirm, you’re saying that I can’t bring a Helix modem/router to another provider and use only the router part of my helix?
Are you saying there’s no WAN port that would allow me to plug a modem and use the router part of the helix?
Bridge mode disables the router aspect but I think the question was a reverse scenario.
Aka what if they go with another provider and set the new provider modem/router in bridge mode and only have the Helix as a router to manage their home devices.
Can you confirm?","author":{"__ref":"User:user:31983"},"isEscalated":null,"postTime":"2023-09-13T12:02:06.737-04:00","solution":false,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"repliesCount":4},"Revision:revision:44236_1":{"__typename":"Revision","id":"revision:44236_1","lastEditTime":"2024-01-30T18:07:35.348-05:00"},"QueryVariables:ReplyList:message:44236:1":{"__typename":"QueryVariables","id":"ReplyList:message:44236:1","value":{"id":"message:44236","first":10,"sorts":{"kudosSumWeight":{"direction":"DESC","order":0},"postTime":{"direction":"ASC","order":1}},"repliesFirst":3,"repliesFirstDepthThree":1,"repliesSorts":{"kudosSumWeight":{"direction":"DESC","order":0},"postTime":{"direction":"ASC","order":1}},"useAvatar":true,"useAuthorLogin":true,"useAuthorRank":true,"useBody":true,"useKudosCount":true,"useTimeToRead":false,"useMedia":false,"useReadOnlyIcon":false,"useRepliesCount":true,"useSearchSnippet":false,"useAcceptedSolutionButton":true,"useSolvedBadge":false,"useAttachments":false,"attachmentsFirst":5,"useTags":false,"useNodeAncestors":false,"useUserHoverCard":false,"useNodeHoverCard":false,"useModerationStatus":true,"usePreviewSubjectModal":false,"useMessageStatus":true}},"CachedAsset:text:fr_FR-shared/client/components/users/UserAvatar-1748942033120":{"__typename":"CachedAsset","id":"text:fr_FR-shared/client/components/users/UserAvatar-1748942033120","value":{"altText":"Avatar de {login}","altTextGeneric":"Avatar de l'utilisateur"},"localOverride":false},"CachedAsset:text:fr_FR-shared/client/components/ranks/UserRankLabel-1748942033120":{"__typename":"CachedAsset","id":"text:fr_FR-shared/client/components/ranks/UserRankLabel-1748942033120","value":{"altTitle":"Icône pour le rang {rankName}"},"localOverride":false},"CachedAsset:text:fr_FR-components/common/ExternalLinkWarningModal-1748942033120":{"__typename":"CachedAsset","id":"text:fr_FR-components/common/ExternalLinkWarningModal-1748942033120","value":{"title":"Quitter la Communauté","description":"Vous êtes sur le point de quitter ce site et de naviguer vers un domaine externe. 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I found this on reddit:
https://www.reddit.com/r/FizzMobile/comments/v88u1g/using_videotrons_helix_gateway_with_fizz/
They say to switch \"Wan Network\" from \"Auto\" or \"DOCSIS\" to \"Ethernet\" under: Gateway > Connection > WAN Network and then plug the Ethernet cable from your modem into port 4 of the Helix Gateway (the port with the red mark).
I hope this helps!
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"213","kudosSumWeight":0,"postTime":"2024-02-05T05:24:34.239-05:00","lastPublishTime":"2024-02-05T05:24:34.239-05:00","metrics":{"__typename":"MessageMetrics","views":4966},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuNHwyLjF8b3wzfDE2OjAsNDE6MXwx","node":{"__ref":"ForumReplyMessage:message:44341"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"ModerationData:moderation_data:44341":{"__typename":"ModerationData","id":"moderation_data:44341","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:44341":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:93"},"id":"message:44341","entityType":"FORUM_REPLY","eventPath":"category:en/community:ogevo67675board:Internet-Telephony/message:36291/message:44341","revisionNum":1,"uid":44341,"depth":5,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Internet-Telephony"},"parent":{"__ref":"ForumReplyMessage:message:44308"},"conversation":{"__ref":"Conversation:conversation:36291"},"subject":"Re: Looking to leave Videotron, can I use my Helix 2 Borne as a router with another company's modem","moderationData":{"__ref":"ModerationData:moderation_data:44341"},"body":"Hello MechWarrior!
\n
\nThis could work. However, many settings are not available when using the gateway's WebGUI (10.0.0.1) and are only available through the Helix Fi app. If you no longer are with Videotron as a provider, you will not be able to log in the Helix Fi app. Therefore, you may not be able to configure the Gateway as you would a regular router.
\n
\nThe Helix Gateway is designed and intended to be use with Videotron's Helix Internet service. Any other usage is not garanteed to work properly or at all.
\n
\nI hope this helps!
\n
\n
\n-JFrancoisD
","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"208","kudosSumWeight":0,"repliesCount":0,"postTime":"2024-02-07T07:29:18.987-05:00","lastPublishTime":"2024-02-07T07:29:18.987-05:00","metrics":{"__typename":"MessageMetrics","views":4915},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"User:user:32723":{"__typename":"User","id":"user:32723","uid":32723,"login":"karlos88","biography":null,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2024-02-05T14:16:29.304-05:00"},"deleted":false,"email":"","avatar":{"__typename":"UserAvatar","url":"https://forum.videotron.com/t5/s/ogevo67675/m_assets/avatars/default/avatar-11.svg?time=0"},"rank":{"__ref":"Rank:rank:16"},"entityType":"USER","eventPath":"community:ogevo67675/user:32723"},"ModerationData:moderation_data:44397":{"__typename":"ModerationData","id":"moderation_data:44397","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:44397":{"__typename":"ForumReplyMessage","author":{"__ref":"User:user:32723"},"id":"message:44397","entityType":"FORUM_REPLY","eventPath":"category:en/community:ogevo67675board:Internet-Telephony/message:36291/message:44397","revisionNum":1,"uid":44397,"depth":4,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:Internet-Telephony"},"parent":{"__ref":"ForumReplyMessage:message:44236"},"conversation":{"__ref":"Conversation:conversation:36291"},"subject":"Re: Looking to leave Videotron, can I use my Helix 2 Borne as a router with another company's modem","moderationData":{"__ref":"ModerationData:moderation_data:44397"},"body":"Hello. Trying to do the same. Have you been able to ?","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"53","kudosSumWeight":0,"repliesCount":0,"postTime":"2024-02-11T14:54:23.811-05:00","lastPublishTime":"2024-02-11T14:54:23.811-05:00","metrics":{"__typename":"MessageMetrics","views":4886},"visibilityScope":"PUBLIC","placeholder":false,"showMoveIndicator":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}}}}},"page":"/forums/ForumMessagePage/ForumMessagePage","query":{"boardId":"internet-telephony","messageSubject":"looking-to-leave-videotron-can-i-use-my-helix-2-borne-as-a-router-with-another-c","messageId":"36291","replyId":"44236"},"buildId":"L6311oNj_FtHpWug1zHiY","runtimeConfig":{"buildInformationVisible":false,"logLevelApp":"info","logLevelMetrics":"info","surveysEnabled":true,"openTelemetry":{"clientEnabled":false,"configName":"videotron","serviceVersion":"25.4.0","universe":"prod","collector":"http://localhost:4318","logLevel":"error","routeChangeAllowedTime":"5000","headers":"","enableDiagnostic":"false","maxAttributeValueLength":"4095"},"apolloDevToolsEnabled":false,"quiltLazyLoadThreshold":"3"},"isFallback":false,"isExperimentalCompile":false,"dynamicIds":["components_seo_QAPageSchema","components_customComponent_CustomComponent","components_community_Navbar_NavbarWidget","components_community_Breadcrumb_BreadcrumbWidget","components_messages_TopicWithThreadedReplyListWidget","components_messages_RelatedContentWidget","components_messages_MessageListForNodeByRecentActivityWidget","components_community_FooterWidget","components_languages_LanguagePicker","components_messages_MessageView_MessageViewStandard","components_community_FooterWidgetHelpLink","components_community_KhorosLogo","components_customComponent_CustomComponentContent_HtmlContent","components_messages_EscalatedMessageBanner","shared_client_components_common_List_UnstyledList","components_messages_MessageView","components_messages_MessageView_MessageViewInline","shared_client_components_common_List_ListGroup","shared_client_components_common_Pager_PagerLoadMore","components_customComponent_CustomComponentContent_CustomComponentScripts","shared_client_components_common_List_UnwrappedList","components_tags_TagView","components_tags_TagView_TagViewChip"],"appGip":true,"scriptLoader":[]}