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Changing DNS servers in Helix Fi
This question has been asked in 2 other threads on this forum in 2023 and 2025 with the only solutions being to either change the DNS setting on each device connected to the Helix gateway or to buy a router and connect to the gateway in bridged mode.
I have a better suggestion: Videotron developers *finally* update the Helix Fi app by adding an "Edit" button on the DNS server page to allow paying customers to change it there. How hard can that be?
We can edit other features on the gateway like the DMZ, so why not the DNS settings??
I get that the hardware runs on Comcast's Xfinity xFi platform which locks down advanced networking configurations to prioritize ecosystem integration, support simplicity, and security over user customization.
In light of that, just add a check box next to a statement that says something like:
"I understand that changing the default DNS settings may cause Vidéotron Helix services (including Helix TV, parental controls, and advanced security features) to malfunction or stop working entirely. I agree that Vidéotron is not responsible for any service disruptions caused by custom DNS configurations, and that Vidéotron technical support cannot assist in troubleshooting network issues arising from these changes. I assume full responsibility for managing my custom network settings."
I would be willing to check that box!
4 Réponses
I completely understand the request. Advanced users often want the flexibility to use services like Cloudflare, Google DNS, or Quad9 without having to configure every device individually or purchase an additional router. An "Advanced Settings" option with a clear disclaimer, as you suggested, seems like a reasonable compromise. It would preserve the default, support-friendly experience for most customers while giving experienced users the freedom to manage their own network. Even if Vidéotron chose not to support issues related to custom DNS, simply providing the option would be a welcome improvement for many power users. paygonline login
I can see why this would be useful for advanced users. Having to configure DNS on every device or purchase extra hardware feels unnecessary when the gateway already allows other network settings to be changed. I recently came across some helpful resources on Property Records Search that explain how public property data is organized, and they offered a surprisingly good example of making complex information easy to access. Hopefully, the developers will eventually provide an optional DNS setting with a clear disclaimer so users can decide for themselves.
I agree that giving users more control over DNS settings would be a welcome improvement, especially for those who understand network configurations and want more flexibility. Having clear warnings before making changes is a reasonable approach, similar to how users review details in Property records search before accessing important information. A simple opt-in option with proper guidance could balance user freedom with service reliability. Hopefully, future updates will consider adding more advanced settings for customers who need them.
I agree that giving users more control over DNS settings would make network management much easier, especially for those who understand the risks involved. Having an optional advanced setting with a clear warning could be a practical solution while keeping default configurations safe.
I was also looking into related public information resources, and details like Tulsa County Jail can help users find specific records more efficiently. Hopefully, providers consider adding more flexibility for customers who want greater control over their own network settings.
