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grajewski
11-07-2026Initiate
Changing DNS servers in Helix Fi
This question has been asked in 2 other threads on this forum in 2023 and 2025 with the only solutions being to either change the DNS setting on each device connected to the Helix gateway or to buy a router and connect to the gateway in bridged mode.
I have a better suggestion: Videotron developers *finally* update the Helix Fi app by adding an "Edit" button on the DNS server page to allow paying customers to change it there. How hard can that be?
We can edit other features on the gateway like the DMZ, so why not the DNS settings??
I get that the hardware runs on Comcast's Xfinity xFi platform which locks down advanced networking configurations to prioritize ecosystem integration, support simplicity, and security over user customization.
In light of that, just add a check box next to a statement that says something like:
"I understand that changing the default DNS settings may cause Vidéotron Helix services (including Helix TV, parental controls, and advanced security features) to malfunction or stop working entirely. I agree that Vidéotron is not responsible for any service disruptions caused by custom DNS configurations, and that Vidéotron technical support cannot assist in troubleshooting network issues arising from these changes. I assume full responsibility for managing my custom network settings."
I would be willing to check that box!
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